Director of Business Management

Microsoft Customer and Partner Solutions (MCAPS) Academy enables Microsoft Customer and Partner Solutions (MCAPS) to better serve every person and organization's transformation and economic success.

The Director of Business Management is a pivotal role that orchestrates the organization's business rhythm, spearheads strategic initiatives, and ensures compliance processes are in place. You will execute business plans with precision, managing forecasting, budgeting, and headcount allocation. You will be at the forefront of strategy execution, alignment, and performance improvement, fostering key partnerships, advising leaders, and often acting as a proxy for the leader. With a focus on driving team culture and health, diversity and inclusion, and training initiatives, you will also lead cross-team projects, strategic innovation, and crisis management. You will assist in the design and execution of executive-level communication and storytelling content, driving accountability, performance management, and corporate governance to steer the organization towards its goals. This position also provides tremendous growth opportunity for a candidate looking to broaden their perspective on how an end-to-end business is run. The role can be a career accelerator, enabling growth to positions with broader scope and responsibility.  If you’re a visionary in these areas, we want to meet you!

About the MCAPS Academy:

MCAPS Academy helps employees learn, apply, and master the skills they need to tap into their unlimited potential, so they can help customers and partners realize theirs. This, in turn, helps customers and partners achieve their business goals. Our team prides itself on ensuring all employees are empowered by community, supported in career growth, equipped with the most industry-relevant learning, and enabled by modernized learning experiences inspired by market leaders.

This U.S.-based role offers flexibility in that you can work remotely from home or a Microsoft office near you.  As part of a global team, you’ll collaborate with colleagues across various time zones with core hours aligned to Pacific Time.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Business Operations

• Drives the architecting, developing, and executing the rhythm of business. Drives strategy initiatives and helps facilitate for rhythm of business (ROB); uses strategy plans to inform structure and business insights to predict business outcomes. Works with leaders to drive outcomes. Collaborates with internal and/or external partners to develop plans and articulate potential benefits of partnerships and how they provide mutual value. Drives business review cadence. Informs direction for processes related to adherence to privacy and compliance.
• Executes business plans to ensure continuation of business operations at all times, including in adverse conditions, in accordance with corporate governance. Ensures checks and balances are in place for the team to ensure Microsoft's interest with regard to strategic partnerships necessary for continuity of business. Strategizes and develops business continuity plans with Microsoft corporate Crisis Management and Business Continuity teams.
• Leads strategy execution in partnership with the leadership team across the organization. Leverages knowledge of the business to drive the leader's and business's goals. Leads and oversees processes to ensure alignment across groups. Sets best practices for long-term company strategy within existing businesses, and advocates and presents business cases to leadership. Shares priorities with leaders to negotiate appropriate level of team's involvement on initiatives so as to help team drive execution of top priorities. Establishes key performance indicators (KPIs) in alignment with strategy to help streamline business strategy. Works with the organization to establish and report against targets and adjusts targets if necessary.
• Leverages deep knowledge of organizational strategy and planned deliverables for the upcoming year(s) to design budgets. Develops forecasting plans in partne