Clinical Perioperative Liaison

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare, life science products, and service solutions around the globe. 

 

The primary responsibility of the Perioperative Support Liaison is to provide integrated clinical and technical on-site Customer support, consultation, and management of medical devices (surgical instruments/devices, video equipment, and other STERIS capital equipment). This position serves as the onsite point of Customer contact for STERIS Healthcare products, projects, and serves as the “Face of STERIS.” primarily in the SPD area or OR area based on business needs.  The PRL will be a clinical and technical advocate for STERIS healthcare within their accounts, and partner across the global service, including GI, IPT, surgical and sales teams, to drive Customer satisfaction and use of STERIS products and services. This is accomplished through effective Customer data analysis, problem-solving techniques, Customer education and delivery of value-added activities.

 

The Perioperative Support Liaison will perform a defined set of tasks ranging from first responder, daily operator, maintenance, device PMIs, SPD support and/or OR case support dependent on Customer needs and incumbent qualification.  This resource will also be responsible for assisting in projects, process improvement initiatives, and KPI management in compliance with contractual obligations. Additionally, this position will manage contracted service portfolio assets and provide robust Customer reporting regarding their contracted scope of work. 

 

Finally, the PRL will promote customer service and satisfaction through training, education, and communication with staff and physicians. High performers in this role will provide direct support to GI, OR and Sterile Processing areas in resolving or diagnosing and escalating for resolution.  

Duties

The specific duties will depend on the needs of the specific Customer(s) contractual requirements.  This will include a focus on OR or Sterile Processing support and acting as a liaison for identification and escalation of issues in other areas as assigned.  High performers in this role will provide direct support to both OR and Sterile Processing areas.  

 

•     Provide post-installation, on-site clinical and technical support of operating room product lines. Assist hospital operating room staff in operator-level maintenance and ongoing use of hospital-owned STERIS OR equipment.  Assists the operating room staff in preparing rooms for surgery by verifying STERIS capital equipment is working.  Supports contracted device, instrument repair and maintenance service portfolio.
•     Provides post-installation/go-live, on-site technical support of SPD & GI product lines.  Assist hospital SPD staff in operator-level maintenance and ongoing use of hospital owned STERIS IPT and GI equipment.   
•     Perform preventative maintenance on Customer devices and accessories per their repair contract.  Coordinate all off-site and instrument repairs with appropriate IMS/STERIS service teams. 
•     Completes documentation as required for inventory and equipment requests, instrument sets, and Connect Care support.  Completes count sheets and tray tracking reports.  Provides service history and operator manuals.  Performs KPI data analysis to identify trends and operational issues within the operating rooms and SPD. Engages in reviewing key performance indicators with the hospital to understand trends and identify specific and measurable LEAN process improvement opportunities around STERIS products and device care and handling.  Participates with the Nurse Educator and OR staff on non-credentialed in-servicing and education opportunities.   Actively participates in OR and SPD staff meetings and shift huddles to provide up to date equipment status.   
•     Provide solutions to customers to enhance sales growth in the field through effective positioning of STERIS healthcare products and services.  Identifies opportunities and passes leads to appropriate management and sales teams.  This includes capital, accessories, consumables, chemistries, consulting, and services.  Communicates regularly with the STERIS/IMS Account Manager and support teams to ensure customer needs are met daily, and any issues are resolved promptly.
•     Active daily/operator maintenance and upkeep of all STERIS Healthcare products to maximize Customer up-time. Monitor surgical video chain, surgical instruments, accessories, and OR/SPD/GI consumables to identify need for replacement or repairs.   
•     Help coordinate and provide status updates on all STERIS healthc