Business Process Analyst/System Help Desk

Overview

Position Summary

 

This position is for employment with NYK Group Americas Inc.

 

The role will be a member of the NGA RORO NSA BPM team to provide service to business stakeholders across NSA Region in support of RORO business processes and their associated IT systems, including PRESTO, TOM, and other local systems.  The responsibility includes business process analysis, as well as business process improvement through process rationalization and system enhancement.  The role requires work with internal groups such as BPM (CAR BPM, Regional BPM, Local BPM) and NBS (NBSA, NBST, NBSSA, NBSE), as well as external groups such as customers, vendors and customs authorities.  The Help Desk supports functions such as Sales, Trade, Customer Service, Documentation, AR, Operations, Cost Control, AP, Customs, and EDI.  In addition to the BPM Help Desk, there will be responsibility to complete projects in support of NSA RORO Region.

Compensation: $80,000-$90,000

Responsibilities

Essential Job Functions

Project Coordination & Collaboration

• Participate in regular BPM team meetings to:

  • Share project status, risks, and issues
  • Present proposed solutions
  • Collaborate on business process and system improvements

• Conduct recurring (e.g., weekly) project meetings with stakeholders and cross-functional teams to:

  • Facilitate discussions
  • Capture and investigate issues
  • Identify and demonstrate solutions

• Collaborate with NSA BPM Manager/Supervisor and Secaucus-based team members on project planning and execution

Business Requirements & System Enhancements

• Document and communicate business requirements to NBSA for local system enhancements, ensuring a clear understanding of business needs

• Partner with NBSA to:

  • Review UAT demonstrations prior to testing
  • Build shared understanding of enhancements and expected functionality

• Conduct User Acceptance Testing (UAT) for system enhancements and defect tickets

• Communicate UAT defects to NBSA via tickets, email, and meetings, and:

  • Assess defect priority
  • Define and execute resolution plans collaboratively

Additional Responsibilities

Execution & Coordination

• Manage resolution of business process and system-related issues and requests

• Lead and support projects focused on:

  • Business process improvements
  • System enhancements

• Develop project plans for system releases and ad hoc initiatives

• Conduct regular status meetings with:

  • Business stakeholders
  • BPM team (Tokyo)
  • IT teams, as required

• Perform business analysis to:

  • Identify issues
  • Recommend effective solutions

• Gather and document business requirements from Subject Matter Experts (SMEs)

• Compile and analyze business cases for system enhancements, including ROI assessments (benefits vs. cost) for management approval

• Provide formal sign-off on:

  • Business requirements
  • QA test scenarios and results
  • UAT results and production readiness

Reporting & Performance Monitoring

• Provide regular status updates to management, including:

  • Progress
  • Risks and issues
  • Mitigation plans

• Monitor business process performance using key performance indicators (KPIs)

• Escalate risks, delays, or quality concerns that impact project success

System & Process Oversight

• Create and manage enhancement/defect tickets:

  • Track progress
  • Perform follow-ups
  • Report status to stakeholders

• Identify and communicate business priorities for system enhancements within specific domains

• Define, gather, and refine KPIs for assigned business areas

Leadership & Stakeholder Engagement

• Act as liaison between:

  • Internal stakeholders (NSA RORO SMEs, Management, BPM Tokyo)
  • External stakeholders (customers, vendors)

• Facilitate and participate in cross-functional status meetings as needed

• Partner with NSA BPM leadership to:

  • Define strategic priorities
  • Guide initiatives related to process optimization and system enhancement

 

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