Remote Senior Technical Services Representative

Location : Field - Work from home 

City : St. Charles 

State : Missouri (US-MO) 

Country : United States (US) 

Requisition Number : 32899 

 

At Bunge, people don’t just come here to work, they come here to grow – solving challenges that directly impact the world with a diverse team of thinkers and doers.  Bunge offers a strong compensation and benefits package and our hybrid work environment provides a balance of in office and remote work.  Most importantly, in all we do we live our values: 
•    Act as One Team by fostering inclusion, collaboration, and respect
•    Drive for Excellence by being agile, innovative and efficient
•    Do What's Right by acting safely, ethically, and sustainably
 

 

Overview:

Manages and leads day to day support to internal and external Bunge customers to ensure expectations on functionality, quality and performance are maintained or improved for core Bunge North America product portfolios.  The incumbent has a major impact on the technical organization and provides high impact support to project teams and external customers.  Works closely with R&D, Product Management, Marketing, Sales, Procurement, Operations, vendors, co-manufacturers, consulting firms and raw material/equipment suppliers.

 

Essential Functions:

• First line contact for Sales and Customer Support. 
• Assuming the role of project leader and technical problem solver teaming with cross-functional partners including other TSR’s, R&D, Quality, Regulatory, Product Management, Marketing, Sales, Engineering, Operations, Procurement and Supply Chain.
• Support Sales both verbally and with direct involvement at key current or prospective customers by conducting tests of our products vs. competitive products.
• Prepare food products using Bunge products for customer demonstrations and competitive product cuttings.
• Train the sales force and customers on the features, benefits, advantages and product use for Bunge product lines.
• Provide training, troubleshooting and product knowledge .to our current and prospective customers.   
• Support Sales and QA in resolving product complaints at key customers.
• Supports R&D product development efforts by providing practical applications testing and evaluations of new/improved products.
• Being actively involved in innovation/customer solutions including process development, product formulation, design of unique unit operations and plant start-ups.
• Fully documents all project formulas and testing results.
• Provides guidance on shelf life and sensory testing plans in accordance with the distribution and customer requirements of the product.
• Works with Engineering to understand and define process needs and capabilities as they relate to the targeted production line.
• Partners on plant testing and startup preparation.  Effectively communicates verbally and in writing to stakeholders as appropriate.  Attends and support daily team meetings and food and ingredient reviews during testing.
• Works with Packaging support personnel to coordinate testing as it relates to packaging material/food interactions, pack fit and distribution.
• Assists Quality and Operations in establishing the Quality parameters, specifications and supporting process documentation.
• Works with cross functional teams to refine/optimize the process, reduce cost of goods, and resolve quality issues

 

Skills/Experience Requirements:

• Position prefers Bachelor of Science degree in science or related field with 12 years of related experience OR a Master of Science degree in Food Science or related field with 8-10 years of experience.    

• Position requires a minimum of four years of hands-on bakery/snack food shortening, margarine and oil product experience including in-depth understanding of applications. 

• Travel to and work in manufacturing or test facilities is typically required up to 50% percent of the time. International travel includes developing countries with exposure to additional stress relating to food, health and safety risks, and prolonged time away from home. Also, projects frequently require working beyond the normal workday hours, shift work, and on weekends. Operation of process equipment may be necessary.
• The incumbent must possess leadership, cost consciousness, communication skills, and diplomacy that will promote good relations with all facets and other technical and scientific disciplines in the effective execution of projects to accomplish Corporate and Area objectives and demanding schedules.
• This individual must be able to function effectively as a Project Manager, Planner, Coordinator, Communicator and Technical Expert.

 

The expected salary fo