Manager, Product Analytics and Insights

Job Summary:

JOB DESCRIPTION  – Manager, Product Analytics and Insights  

Location: Los Angeles - Remote, Beverly Hills, CA - Remote

Division: Global Product Analytics and Insights 

Line Manager: Sr Director, Global Product, Analytics, and Insights 

Contract Terms: Full-time/Regular 

THE TEAM 

The Insights and Analytics Team at Ticketmaster is a highly skilled and collaborative team that identifies opportunities for improvements to product features and drives overall revenue by innovating new ways to look at data and providing analysis and insights. Members of the Insights and Analytics Team partner with business teams across multiple functions including Product, Design, Sales, Marketing, Strategy, & Finance providing analyses covering fan insights, ticket sales, shopping behavior, site analytics, incremental revenue streams, venue/client analysis, and customer lifetime value. 

THE JOB 

We are in search of an experienced analyst who will support Product Analytics and Insights. As the Manager, Analytics and Insights, you will be responsible for providing actionable data insights that drive product development and enhance the overall fan experience. You will work with complex data sources, multiple tools, and analytical rigor. You will work with various teams to coordinate analysis and testing efforts. 

WHAT YOU WILL BE DOING 

• Collaborate with cross-functional teams to define and measure key digital metrics aligned with business objectives. 

• Utilize data analysis to uncover trends, patterns, and opportunities, providing actionable insights to inform product strategy. 

• Lead the development and implementation of analytics tools and methodologies to enhance data-driven decision-making processes. 

• Work closely with stakeholders to understand business requirements and translate them into analytical solutions. 

• Build strong relationships with internal stakeholders and counterparts within the Insights and Analytics NA organization. 

• Partner with the research team to triangulate and understand our fans’ needs and provide actionable insights that help stakeholders make informed business decisions. 

• Collaborate with stakeholders on testing design and performance reporting. 

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) 

• Working knowledge of dashboarding tools such as Domo, Looker Studio, Tableau. 

• Experience with digital analytics platforms and tools like Adobe Analytics, Google Analytics, Monetate, Contentsquare, and Pendo. 

• Excellent communication and presentation skills. Ability  to translate complex analytical findings into clear, engaging narratives for non-technical audiences