Customer Success Associate

About Sayari: Sayari is the counterparty and supply chain risk intelligence provider trusted by government agencies, multinational corporations, and financial institutions. Its intuitive network analysis platform surfaces hidden risk through integrated corporate ownership, supply chain, trade transaction and risk intelligence data from over 250 jurisdictions. Sayari is headquartered in Washington, D.C., and its solutions are used by thousands of frontline analysts in over 35 countries.
Our company culture is defined by a dedication to our mission of using open data to enhance visibility into global commercial and financial networks, a passion for finding novel approaches to complex problems, and an understanding that diverse perspectives create optimal outcomes. We embrace cross-team collaboration, encourage training and learning opportunities, and reward initiative and innovation. If you like working with supportive, high-performing, and curious teams, Sayari is the place for you.
POSITION DESCRIPTION 
We are looking for a Customer Success Associate to join Sayari’s growing team.  This position will manage a portfolio of small to medium sized clients, develop a deep understanding of client needs, ensure product adoption and uptake of newly released features, identify opportunities to expand accounts, and develop long-term account strategies to drive client renewals. The position will report to the VP of Customer Success. 

JOB RESPONSIBILITIES

• Drive product adoption and retention within an existing portfolio of Sayari clients 
• Manage outreach and communication regarding product releases, upcoming events, and contract renewals
• Coordinate with internal stakeholders to proactively address client concerns and ensure maximum return on investment
• Monitor account health and intervene as needed

SKILLS AND EXPERIENCE

• 2+ years in a support or account management, preferably in a B2B SaaS company
• Strong organizational skills and ability to manage complex projects with tight deadlines
• Strong written and verbal communication skills
• Ability to travel up to 10% 

Benefits: ·       Limitless growth and learning opportunities·       A collaborative and positive culture - your team will be as smart and driven as you·       A strong commitment to diversity, equity & inclusion·       Exceedingly generous vacation leave, parental leave, floating holidays, flexible schedule, & other remarkable benefits·       Outstanding competitive compensation & commission package·       Comprehensive family-friendly health benefits, including full healthcare coverage plans, commuter benefits, & 401K matching Sayari is an equal opportunity employer and strongly encourages diverse candidates to apply. We believe diversity and inclusion mean our team members should reflect the diversity of the United States. No employee or applicant will face discrimination or harassment based on race, color, ethnicity, religion, age, gender, gender identity or expression, sexual orientation, disability status, veteran status, genetics, or political affiliation. We strongly encourage applicants of all backgrounds to apply.