Jobs and Careers

Business Insurance Client Engagement Specialist

Marsh McLennan

Chattanooga, United Statesfull_timeVerifiedPosted 24 Jan 2025

About the role

Company:

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Business Insurance Client Engagement Specialist at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

Applicants must be within driving distance to one of the following MMA Southeast office locations to be considered for this role and have the ability to commute to the office a minimum of two days per week:

Chattanooga, TN

Murfreesboro, TN

Lexington, KY

North Atlanta (Alpharetta, GA)

A day in the life.

As a Client Engagement Specialist), you will:

Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for inquiries and support.
Engagement Strategies: Develop and implement strategies to enhance client engagement and satisfaction, including regular check-ins, feedback collection, and follow-up communications.
Problem Resolution: Address client concerns and issues promptly, coordinating with relevant departments to ensure timely resolution.
Data Analysis: Analyze client data and feedback to identify trends, areas for improvement, and opportunities for upselling or cross-selling services.
Collaboration: Work closely with sales, marketing, and product teams to align client needs with company offerings and ensure a seamless client experience.
Reporting: Prepare and present reports on client engagement metrics, satisfaction levels, and feedback to management.
Training and Support: Provide training and support to clients on product usage and best practices to maximize their experience and value from the services offered.
Continuous Improvement: Stay updated on industry trends and best practices to continuously improve client engagement strategies.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

Bachelor’s degree in Business, Marketing, Communications, or a related field.
Proven experience in client engagement, customer service, or account management.
Strong communication and interpersonal skills, with the ability to build rapport with clients.
Excellent problem-solving skills and a proactive approach to client needs.

Ability to analyze data and generate actionable insights.

Proficiency in CRM software and Microsoft Office Suite.
Must have or obtain Life and Health license within 90 days of employment

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are: