Associate​, HR Customer Service

Phillips 66 & YOU - Together we can fuel the future 

 

What to Expect

As an HR Customer Service Associate, you’ll be the first point of contact for employees and supervisors seeking HR support. You’ll play a vital role in creating a positive workplace experience by delivering reliable, customer-centric solutions and clear information. You’ll thrive in a collaborative environment where your attention to detail and commitment to service help others feel confident and cared for. If you enjoy solving problems, building relationships, and making a real difference in people’s day-to-day work lives, this is the opportunity for you.

 

What You’ll Do

• Provide accurate support to employees and supervisors for HR tools, payroll, policies, and talent management.
• Handle HR inquiries via phone, web, or chat, using established procedures and digital systems to resolve questions efficiently.
• Perform data entry, maintain records, and ensure information is accessible and correct.
• Communicate clearly, follow guidelines, and escalate issues when needed, always prioritizing the customer experience.
• Collaborate with your team to create a welcoming environment and share knowledge.
• Suggest improvements to processes and contribute to knowledge articles.
• Manage sensitive HR data confidentially and support HR programs and services.
• Continuously look for ways to simplify and enhance HR service delivery.
• Build trust and solve problems with every interaction, making a positive impact on those you support.
• Exchange information with internal and external clients through courteous interactions.
• Carry out operational tasks and basic project responsibilities by following established processes.

 

What You’ll Bring (Required Qualifications)

• Legally authorized to work in the job posting country
• High School diploma or equivalent
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• 6 or more months of experience working in customer service, a call center, Human Resources, or similar customer-facing role

 

What Makes You Stand Out (Preferred Qualifications)

• 3 or more years of experience in a Human Resources role
• Experience working in SuccessFactors or similar HR systems
• Good analytical skills and proven problem-solving abilities in a time-critical environment
• Motivated and self-directed, committed to providing a high level of customer service
• Proven team player with superior interpersonal, organizational, and communication skills

 

Compensation Range:

$47,400- $57,970 base pay salary range 

 

 

 

At the Phillips 66 Bartlesville Business Operations & Innovation Center, employees from multiple business disciplines deliver critical support and solutions that enable strong operating excellence and growth opportunities for the company worldwide. Located 40 miles north of the urban city of Tulsa, Bartlesville offers the warmth of a close-knit community with the amenities of a much larger city. Home to 35,000, Bartlesville is a vibrant city rich in history, culture and resources that come from a town built around the energy industry. Recognized as one of the top 25 livable cities in the U.S., it’s easy to see citizens take pride in their community. Bartlesville boasts an affordable cost of living with lovely neighborhoods, a thriving downtown, arts and theater, parks and an extensive trail network. Also vital to the community, is the Bartlesville Public School District (BPSD). Among the state's 32 largest school districts, the BPSD is an award-winning leader in STEM education K-12, and the high school is ranked among the best in the state by U.S. News & World Report.

 

Total Rewards

 

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

 

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

 

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