Senior Leading Practices Expert/Portfolio Manager: Strategic Portfolio Management (SPM)

<h3>Company Description</h3><p>At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. </p> <p>With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.</p> <p>Learn more on <a href="https://blogs.servicenow.com/category/life-at-now.html">Life at Now blog</a> and <a href="https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB">hear from our employees</a> about their experiences working at ServiceNow.</p> <p>Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.</p><h3>Job Description</h3><p>The Customer &amp; Partner Leading Practices (C&amp;P LP) organization provides prescriptive guidance to our customers, partners, and internal consultants on how to implement, adopt, and demonstrate the value of our platform.</p><p> </p><p>The Senior Leading Practices Writer/Portfolio Manager for <a href="https://www.servicenow.com/products/strategic-portfolio-management.html">Strategic Portfolio Mgmt</a> (SPM) workflows is a key position within the C&amp;P LP organization that owns the creation and maintenance of Leading Practices through deep ServiceNow platform knowledge, implementation experience, analytical thinking, consistent collaboration, and succinct communication.</p><p> </p><p>The Senior Portfolio Manager position requires a highly focused thought leader who can inspire and drive customer outcomes with prescriptive insights</p><p> </p><p><strong>What you get to do in this role:</strong></p><ul><li>Publish and maintain a portfolio of leading practices focused on Strategic Portfolio Management workflows.</li><li>Act as an expert thought leader in the ServiceNow eco-system for SPM capabilities including: <a href="https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-sheet/ds-project-portfolio-management.pdf">Project Portfolio Management</a>, <a href="https://www.servicenow.com/products/demand-management.html">Demand Management</a>, <a href="https://www.servicenow.com/products/scaled-agile-framework.html">SAFe</a>, <a href="https://www.servicenow.com/products/resource-management.html">Resource Management</a>, <a href="https://www.servicenow.com/products/digital-portfolio-management.html">Digital Portfolio Management</a>, and <a href="https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/solution-brief/align-technology-investments-business-value-it-business-mgt.pdf">Release Management</a></li><li>Participate in driving the growth and adoption of an innovative and fast-growing product</li><li>Develop a network of customers, partners, and peers to understand priority issues, harvest insight, and generate Leading Practice content. This includes regular collaboration with your ServiceNow colleagues such as outbound product managers, expert services consultants, product teams, and customer success teams. It also includes regular feedback from external partners and customers, as needed.</li><li>Demonstrate your expertise in ServiceNow and your industry knowledge of SPM functions by authoring prescriptive guidance on how to implement, adopt, and demonstrate value with ServiceNow</li><li>Independently establish a content strategy for your portfolio incorporating multiple content formats and content distribution channels</li><li>Conduct research to maintain/understand the customer’s top goals and challenges and develop insights</li><li>Provide authoritative, official ServiceNow platform adoption and implementation answers and insights</li><li>Publish and maintain Leading Practice content such as process guides, solution designs, workshop presentations, white papers, accelerators, and customer answers</li><li>Support the Go-To-Market process by ensuring Leading Practice content remains accurate and up-to-date</li><li>Represent ServiceNow at industry conferences, u