Community Outreach Coordinator (Field)

The Community Outreach Coordinator is responsible for identifying, cultivating, and managing strategic partnerships with community-based organizations and other referral sources to expand client enrollment in HeartShare’s Health Home program. This role requires a results-driven, outgoing, and assertive individual with the ability to perform in-field outreach, develop strong relationships, and manage a client recruitment pipeline. The coordinator will serve as a brand ambassador for HeartShare, ensuring our mission and services are represented with professionalism, urgency, and integrity. 

Primary Responsibilities and Essential Functions of Position:

• Collaborate with the Program Director to identify and develop new referral partnerships with community-based organizations and health and social service providers 

• Aggressively pursue and enroll a minimum of 30 eligible clients per month into the Health Home program through proactive community outreach, direct engagement, and consistent follow-up 

• Conduct outreach and engagement through field and home visits, phone calls, and text messages to ensure client contact and completion of the enrollment process 

• Maintain a strong tracking system for all recruitment activities including lead status, follow-ups, outreach methods, and enrollment outcomes 

• Organize and deliver presentations to external stakeholders about HeartShare’s services and enrollment process to foster partnerships and client recruitment 

• Troubleshoot and resolve partner or client engagement issues quickly and professionally, maintaining a strong customer service ethic 

• Monitor and adjust recruitment strategies in response to performance trends and evolving community needs 

• Identify barriers to engagement and develop client-centered solutions that address social determinants impacting enrollment 

• Maintain detailed knowledge of HeartShare’s Health Home model and eligibility criteria 

• Provide accurate and timely documentation and reporting, including referral logs, enrollment data, outreach summaries, and weekly/monthly status updates 

• Adhere to all regulatory and funder guidelines 

Core Competencies

• Persistence and Follow-Through: Consistently follows up with clients and partners to achieve recruitment goals 

• Field Engagement: Demonstrates comfort and success conducting community outreach and client home visits 

• Relationship Building: Establishes rapport quickly and fosters long-term partnerships 

• Goal-Oriented: Maintains focus on measurable enrollment targets and recruitment milestones 

• Problem Solving: Responds quickly to challenges with effective, sustainable solutions 

• Communication: Strong in verbal, written, and public speaking skills 

• Associate's degree Required
• Valid Driver License Required
• Minimum two years of experience in outreach, sales, business development, or social services. Preferred
• The ideal candidate will have excellent organizational and communication skills, as well as the ability to read, write, and speak English fluently. 

Benefits 

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect: 

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with emplo