Senior Consultant, IT Support

 

 

IT Support Consultant

 

Join a fast-paced and people-centric software company

 

About the position

Systematic is a leading global Software Development company. Our mission is to provide exceptional software for critical decision making. As we continue to grow, we are looking for a talented IT Support Consultant to join our ITM Service Desk team.

In this role, you will be a key player in ensuring that Systematic continues to be a leading player in the software development business. You will provide technical assistance, troubleshoot complex issues, and mentor junior team members. Your expertise will contribute to our overall success.

 

Key responsibilities of your role:

Technical Support

• Provide technical support to end-users, including but not limited to hardware, software, and network troubleshooting.
• Provide Onsite Support, including but not limited to walk-ins, maintaining the meeting rooms equipment in proper working conditions, ensuring printers and other office equipment function in good conditions.
• Handle escalated tickets and resolve complex issues promptly.
• Collaborate with cross-functional teams to address critical incidents.
  
  

Mentoring and Training

• Mentor junior IT support staff, providing guidance and knowledge transfer.
• Be the go-to person when your IT Support colleagues need technical assistance in their troubleshooting.
• Conduct training sessions to enhance team skills and knowledge.
  
  

User Experience Enhancement

• Continuously improve end-user experience by optimizing processes and workflows.
• Drive the evolution of Service Desk processes by identifying where automation, standardization, or simplification can make a meaningful difference.
• Apply continual improvement principles to ensure the Service Desk becomes smarter, more efficient, and more user-focused over time.
• Gather feedback and implement improvements based on user needs.
• Champion a mindset of smart changes—focusing on impactful improvements, not change for the sake of change.
  

 

Security and Compliance:

• Understand and enforce security policies and protocols.
• Stay informed about industry trends and emerging threats.
• Participate in regular security audits and risk assessments.
  
  

Required expertise:

• You possess a technical bachelor's degree.
• You bring 5 years of experience in IT support, with a focus on troubleshooting, knowledge sharing and mentoring.
• Proficiency in Windows technologies and environments.
• Solid working experience with VPN, Office 365 applications, Meeting room equipment, Printers, ITSM Tools (preferably Cherwell or Ivanti Neurons).
• Mobile device operating system knowledge will be seen as an advantage.
• Strong knowledge of networking, hardware, software and preferably basic knowledge of Active Directory, and cloud services
• You are fluent in English and thrive in an international working environment.
  
  

 Our ideal candidate would:

• Be eager to drive your own development and not afraid of taking initiative.
• Foster new ways of thinking and doing IT Support.
• Foster a collaborative learning environment.
• Be excited about going on an improvement journey, always looking for ways to streamline processes and enhance Service Desk performance.
• Recognize where automation or smarter workflows can make a difference—and enjoy turning those insights into tangible results.
• Be a dedicated team player who thrives on close cooperation with colleagues across the organization.
  
  

Please note that you must be able to present a clean criminal record and have lived in a NATO and/or an EU country for the past seven years as we work with security-classified projects. Read more here.

Never stop developing  

Systematic is uniquely people-centric, truly international and proudly rooted in Denmark with more than 1100 employees. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to wor