Implementation Specialist, Restaurant Systems

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Job Summary

The Implementation Specialist, Restaurant Systems is responsible for assisting in the rollout of our the Back of House (BOH) software designed to optimize labor costs, manage food waste, and streamline employee scheduling.

This position is a unique blend of hands-on training and backend data analysis. The role partners directly with our software vendor to co-facilitate large-scale training classes for restaurant management teams. In addition, the role is responsible to analyze data, helping to build, validate, and implement critical labor rules and analytics across both corporate and franchisee-owned locations.

Duties and Responsibilities (other duties as assigned)

Program Deployment & Execution

Training & Implementation (Classroom Facilitation)

• Co-Facilitate Training: Partner with our software vendor to deliver engaging, high-energy training sessions for large groups of general managers, district managers, and franchisees.
• System Adoption: Ensure end-users thoroughly understand BOH systems, including scheduling tools, inventory management, and labor matrix configurations.

Labor System Configuration & Analytics Validation

• Rule Creation & Testing: Assist in translating local labor laws, minor regulations, and company productivity standards into backend software configurations.
• Data & Analytics Validation: Audit, test, and analyze labor matrices to ensure the software accurately generates schedules, tracks metrics, and hits labor targets before deploying to live stores.
• Franchisee Support: Assist franchise owners in setting up and customizing their labor parameters, helping them interpret their data to align with operational needs while maintaining brand standards.

Education, Experience & Certifications

Required:

• Restaurant Exposure: At least 1–2 years of experience working in the restaurant industry (e.g., team member, shift leader, or hourly supervisor) with a solid understanding of basic BOH operations.
• Tech & Analytical Literacy: Quick to learn new software platforms; comfortable working with basic spreadsheets (e.g., Excel or Google Sheets) to review numbers, check data logic, and verify schedules.
• Public Speaking Comfort: Strong communication skills with the ability to confidently present information and answer questions in front of large groups.
• Adaptability: A problem-solving mindset with the stamina to handle a demanding travel schedule and changing classroom environments.
• Must possess a valid driver’s license and the ability to travel independently.
• High Travel Volume: This role requires travel up to 75% of the time.
• Overnight Stays: Frequent overnight hotel stays are required to support regional rollouts and multi-day market training sessions.

Preferred:

• Associate’s or Bachelor’s degree in Business, Hospitality Management, Business Analytics, Information Systems, or a related field.
• Prior experience utilizing restaurant POS or BOH platforms (e.g., HotSchedules, CrunchTime, Zenput, or similar scheduling/inventory tools).

Functional Skills

• Training facilitation and end-user education for restaurant management teams.
• Restaurant systems configuration, testing, and implementation support.
• Data validation, spreadsheet analysis, and labor rule accuracy review.
• Troubleshooting system issues and resolving user questions during rollout.
• Cross-functional coordination with vendors, operations leaders, and franchisees.
• Process documentation and adoption support for new tools and workflows.

Our Values

• EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
• DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
• PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
• INNOVATE TO WIN – We champion and challenge for a better way in all we do.
• HAVE FUN – We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN – We focus on measurable outcomes