Outpatient Registration Supervisor

Overview

Ready to take your career to the next level?FirstHealth of the Carolinas is a nationally recognized health care system in central North Carolina with headquarters in Pinehurst, N.C. FirstHealth of the Carolinas has been nationally recognized as a top 150 place to work in health care by Becker's Healthcare for two consecutive years.

The Registration Supervisor oversees the Registration staff, ensuring the accurate and timely completion of patient registrations through direct and indirect interactions. This role is responsible for monitoring work quality, making informed decisions that impact patient care and organizational resources, and fostering a positive work environment to enhance employee satisfaction. Key responsibilities include hiring, coaching, counseling, and evaluating staff performance, as well as addressing disciplinary matters in alignment with FHC policy and philosophy.

 

 

 

 

Responsibilities

• Oversee Registration staff to ensure accurate and timely patient registration

• Verify and maintain the integrity of patient information through direct and indirect contact

• Monitor and assess the quality of work performed, providing intervention as needed

• Make decisions that impact patient care, financial resources, employee relations, and departmental concerns

• Foster a positive work environment to enhance employee satisfaction

• Hire, train, and onboard department staff

• Provide coaching, counseling, and performance appraisals for employees

• Address disciplinary matters in accordance with FHC policy and philosophy

Qualifications

High School graduate and two years' associate degree in business-related field, or four years' business office experience required in lieu of degree. 2 years clerical experience required, preferably in a healthcare related field. Supervisory/management experience preferred.