Benefit & Well-Being Educator - Cigna Healthcare - Remote

SUMMARY:

The Cigna Benefit and Well-Being Educator’s (BWE) primary focus is on providing benefit education to Cigna customers. They work consultatively with the client and the Cigna Account Management team to plan and prepare for customer events, which range from onsite, to virtual, to pre-recordings. The BWE has ownership of customer event content, utilizing existing resources, and delivery of that content. A core objective of this position is to facilitate the awareness and understanding of the employee benefits and wellness programs available, in an effort to support employees making the best health and wellness decisions for themselves and their families.

This employee must be located in the Plano, TX area.

KEY RESPONSIBILITIES:

• Work with Cigna clients and brokers to plan, coordinate, and execute tailored customer events with available modality options (on-site, virtual, and prerecorded options)

• Maintain current knowledge in all Cigna products, programs, solutions, and initiatives

• Provide segment-agnostic customer event support to Cigna Healthcare, including support with market community events and other Cigna Healthcare related events as directed

•  Represent Cigna at customer events, ensuring a professional and positive image while effectively communicating Cigna’s products, programs, and solutions

• Identify customer education opportunities to drive maximum utilization of available resources (all lines of benefit plans and programs)

• Generate materials and order necessary items for customer events

• Lead and deliver virtual, onsite, or prerecorded presentations, engagement offerings, and activation duties in group setting as assigned to existing and prospective Cigna customers

• Coordinate with internal and external partners to ensure needs are met and potential problems are averted

• Keep applicable sales, account management and supporting teams informed about event status and opportunities for expanded business

• Follow established guidelines and procedures of customer events as assigned

• Refer customer service inquiries, administrative functions, implementation, billing questions, and other customer, client and producer matters to appropriate internal partners

• Coordinate, track, and update event meetings, including attendance, and top insights via data entry system (Salesforce.com) by assigned deadlines

EXECUTION:

• Support the execution of a key discipline within the Customer Event Operations organization, focusing on customer-facing events across all modalities

• Focus on the achievement of assigned goals and support in achieving functional goals

• Assist the end-to-end coordination of customer events in respective markets as a priority, including, but not limited to, facilitation with external stakeholders (customers), material preparation and creation, and ordering of items

• Alignment as contributor to market business strategy by understanding benefit and program offerings to ensure benefit education success to customers in a group setting

• Able to self-manage assignments and execute customer events

• Demonstrate in-depth understanding of key Cigna plan benefits, programs, solutions, and initiatives

IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:

• Bachelor’s degree in health education, health administration, marketing, business, or related field preferred

• 1-2 years of experience in benefit education/presentation and event deployment/support

• Ability to obtain Health & Life Insurance license within 90 days of hire

• Excellent communication and presentation skills  

• Proficiency in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.com), and virtual learning platforms (Web Ex & Allego) preferred

• Proven ability to excel in a heavily matrixed organization and expeditious sales cycles  

• Ability to travel to local/remote trainings/meetings as assigned- 75-100%

• Must have reliable transportation

• This role must be located within the assigned territory/market to be able to drive or fly to client locations, local offices in and outside of the regional territory

• This role maintains a 40-hour work week, but may be required to attend events outside of regular business hours, as needed

• Bilingual or multi-lingual a plus

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbp