Branch Manager

LGG INDUSTRIAL

LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. 

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. 

Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com 

ABOUT THIS OPPORTUNITY  

Role Profile 

Position: Branch Manager

Job Location: Benicia, CA

Job Type: Full-Time 

Status: Exempt 

Summary of the Role

The Branch Manager provides strategic leadership and daily oversight of all branch operations and customer service functions. This role ensures seamless coordination between Operations, Customer Service, Purchasing, Sales, and Field Service (where applicable) to deliver high-quality, cost-effective service while driving customer satisfaction and supporting business growth.

You will be responsible for managing cross-functional teams, optimizing facility operations, enforcing safety and quality standards, and implementing performance-driven processes across warehouse, customer service, production, shipping/receiving, VMI, Counter Sales (where applicable), and more.

This role is pivotal in supporting the company’s strategic objectives by optimizing operational efficiency, elevating customer experience, and contributing to overall profitability.

Responsibilities:

Operational Leadership

• Plan, schedule, and supervise all operational teams including Warehouse/Production, Safety, Quality, Shipping/Receiving, Drivers, VMI and Counter Sales (where applicable).

• Oversee facility operations and ensure alignment with strategic company goals.

• Drive efficient daily execution of orders, inventory, and delivery processes.

• Ensure on time delivery for the Branch and to support the organization in obtaining its goals and objectives by operating in a cost-effective manner that leads to higher profits.

Customer Service & Sales Support

• Implement standardized customer service policies and procedures across the branch to ensure consistency and excellence across all touchpoints.

• Ensure timely and accurate order fulfillment, quote processing, and customer support aligned with company standards.

• Support Account Managers by identifying technical sales opportunities and drive cross-functional collaboration to enhance service delivery and support revenue growth.

• Maintain high customer satisfaction ratings and resolve issues with urgency and professionalism.

Quality & Continuous Improvement

• Effectively communicate and manage the Company’s Quality & Continuous Improvement Strategy

• Train Team on Quality Work Instructions and Forms and maintain local repository of training

• Support qualified team members by facilitating required training and certifications, including hose coupling, crimping standards, and compliance with ASME welding requirements and certifications

• Maintain ISO9001:2015 standards, if required

• Manage and keep current 5S implementation projects

Team & Performance Management

• Lead hiring, onboarding, scheduling, training, engagement, professional development and performance reviews across all departments.

• Foster a positive and motivational work environment centered on continuous improvement and accountability.

• Set clear goals and performance metrics, monitor KPIs, and implement corrective actions when needed.

• Ensure team members m