Shift Leader

Position Summary: 

 Manages a shift in a restaurant, focused on doing what is right for the Company, the Guests and Employees.

Shift Leaders do not have a minimum hour requirement.

Primary Responsibilities

The following information represents the majority of the duties performed in the position, but are not meant to be all inclusive nor prevent other duties from being assigned when necessary. 

• Responsible for adhering to restaurant performance standards such as reducing crew on shift when business is slow, ensuring all crew members are actively working at their assigned stations/duties while on the clock and regulating workflow and reassigning crew stations as needed during shifts.
• Personally, talks to guests face to face and over the phone to resolve complaints in as positive a manner as possible.  Uses good judgement when determining if customer credit is necessary.  When credit is necessary, provides appropriate documentation of the decision so that audits can be completed.
• Ensures guest needs are met throughout the shift by such activities as ensuring enough dough is prepared, quoted delivery times are accurate, drivers are verifying orders at dispatch, tables are being pre-bussed and bussed in a timely manner, guests are promptly welcomed to the restaurant, and guests are thanked for their business and invited back when they are leaving.
• Ensures food safety and sanitation standards are maintained by such activities as follows:  Verifying gloves are worn when employees are touching ready to eat food.  Crew keeps restrooms clean and well stocked.  Tables, chairs, beverage dispensers and other items are regularly disinfected with sanitation wash.  Salad bar and make table items are maintained at below 41 degrees Fahrenheit.  Pizza buffet, marinara on warmer and any other hot food is kept above 135 degrees Fahrenheit.  Ensures floors and other surfaces are kept clear of debris and water and that caution signs are appropriately used when floors are wet.
• Ensures all crew members are in appropriate and clean uniform and hair is properly restrained.  Ensure all crew members are wearing appropriate non-slip footwear to help prevent accidents.
• Performs administrative tasks for shift being supervised.  Includes driver and server cash out and tip distribution, cash counts of safe and drawers at scheduled times, prepares deposits, conducts end of shift and/or end of day activities on point of sale and back office systems.  Documents unusual events and cash anomalies via Incident Report per the policies and procedures of the Company.
• May be asked to own or participate in other administrative tasks in the restaurant such as writing schedule, inputting produce or Sygma orders, conducting inventory, preparing weekly packet, inputting cash paid outs, track restaurant CLI performance and communicate same to management team and coworkers, obtaining copies of driver’s license or insurance renewals to send to the office, etc. 
• May need to go to an accident scene if a driver has an on-duty accident or is robbed.  Responsibilities include ensuring the employee is safe and getting appropriate medical attention, police are notified, pictures are taken, and the names and contact information of all witnesses are gathered.  Afterwards, a full incident report with pictures must be sent to the office.
• Usually involved in the training and development of crew members who are learning new station or skills.

Knowledge, skills & abilities

• Understand, follow, and hold others accountable for Company Policies and Procedures.
• Ability to manage, direct, and correct crew members. 
• Excellent communication and interpersonal skills.
• Understanding of relevant health and safety regulations. 
• Ability to work as part of a team and collaborate effectively.