Junior Salesforce Administrator (Contract)

Company Description

When you join Renaissance®️, you join a global leader in pre-K–12 education technology. Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom.

Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide! Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve

Job Description

This is a contracted, 1-year assignment.

Our Junior Salesforce Administrators work closely with the Salesforce team to support our daily CRM operations, ensuring smooth and efficient functioning. You will be responsible for handling basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.

As a Junior Salesforce Administrator, you will assist with:

• Ticket Monitoring: Consistent scrutiny of raised tickets, ensuring timely interventions.
• Data Loads: Help with routine data uploads and cleanup, preserving data quality.
• Internal Testing: Contribute to testing prior to any system update or adjustment.
• UAT Coordination: Aid User Acceptance Testing, collate feedback, and ensure swift implementations.
• Documentation: Methodically update system processes, user guidelines, and standard methodology documents.
• User Management: Aid with user onboarding, modifications, and departures.
• Third-Party App Troubleshooting: Help monitor, diagnose, and troubleshoot third-party app integrations.
• Investigative Role: Aid with potential issues that happen and help supervise improvements.
• Training: Assist in the formulation and delivery of training resources.
• Maintenance of Salesforce systems, including user setups, role permissions, security settings, and data integrity.
• Work with various teams to understand their needs and translate them into CRM design features.
• Build and maintain documentation on processes, policies, and Salesforce configuration.
• Supervise and manage exception logs for back-end system integration with Salesforce.
• Participate in the implementation of new Salesforce features and functionalities to improve user experience and efficiency.

Qualifications

For this role as a Junior Salesforce Administrator, you must have:

Required Experience

• Bachelor's degree in Computer Science, Software Engineering, Information Systems or a related field, or equivalent experience
• Understanding of Salesforce standard processes and functionality
• Strong analytical skills and attention to detail
• Excellent problem-solving capabilities and ability to work in a multifaceted, fast-paced environment
• Strong communication and interpersonal skills

Preferred Experience & Qualifications

• Salesforce Administrator Certification (ADM 201) is preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary Range: $40.00 - $60.00. This range is based on national market data and may vary by location. 

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.