Senior Manager Customs Services & Projects

ROLE SUMMARY

Accountable for the global strategy, management, and performance of global customs services. Ensure the design, maintenance and implementation of standards and governance for our customs outsourced activities. He / She will collaborate and work with Global Procurement, Global Transportation Services and Global Trade Compliance to procure services, establish agreements and mange contracts related to customs services. Accountable for identifying opportunities and designing and implementing customs operational solutions that generate business value. Leads operational customs projects across multiple regions, overseeing resources, schedules, and finances throughout their life cycle. Manages issues, risks, and change requests to ensure timely and successful project delivery. The incumbent will ultimately report to the Customs and Compliance Lead and serve on the Customs & Compliance Leadership Team. Additionally, will collaborate with the LT to drive the T2 Blueprint, sponsor specific initiatives, and be an integral part of the T2 Leadership Ecosystem.

ROLE RESPONSABILITIES
 

Functional Core: 

• Ensure the direction and strategy that allows operational flexibility, efficiencies, and risk mitigation in collaboration with customs service vendors (brokers).
• Ensure the design and maintenance of a structured, fit-for-purpose framework of vendor governance to ensure effective oversight and management of all customs outsourced activities.
• Responsible for the regularly reviews total scope of outsourced services from an operational perspective to ensure effective management of resources and identify opportunities for continuous improvement.
• Research and brings forward industry trends, partnership management, innovation in the field of customs service vendor and best practices beneficial to GLNS organization.
• Responsible to set goals and objectives for the customs service’s vendor function aligned with GLNS focus areas. 
• Manage and establish appropriate metrics, KPIs and scorecards to measure performance, health of the partnership and achievement of goals and objectives.
• Collaborates with Global Transportation Solution, Procurement and Global Trade Compliance to establish efficient and effective contracting processes to ensure all vendor contracts are in place achieving GLNS critical milestones.
• Partners with Global Procurement, Global Transportation Solution and Global Trade Compliance functions the selection and onboarding of new vendors.
• Operationally ensure service and partnership-level issues resolution. 
• Run the customs projects on a day – to – day basis, making sure that the project produces the required deliverable within the specified constraints of time and cost, and achieve desired results. 
• Serve as a customs and compliance operational expert matter, providing strategic insights and recommendations. 
• Orchestrate at a global level in partnership of key stakeholders’ litigation management process. 
• Advice on the compliance implication of operational decisions. Stay ahead of trends and challenges, proactively advising on potential impacts and opportunities. 
• Identify and assess potential compliance risk related to customs and compliance operational activities, developing strategies to mitigate risk. 
• Lead and mentor customs and compliances operational teams, fostering a strong culture of compliance. 
• Develop and deliver training programs for colleagues on customs and compliance operations, ensuring awareness and understanding across the organization.
• Establish metrics and reporting mechanism to measure effectiveness of the customs and compliance operations program. 

Budget / Financial Management: 

• Ensures regular actual – budget controls and guarantee appropriate mitigation in alignment with the budget goals. 
• Ensures budget setting is in line with the company’s goals and that an appropriate budgeting / volume model is maintained to quantify resources needs. 
• Governs and prioritises functional needs in close collaboration with key stakeholders. 
• Manages budget needs for specific capability development projects and initiatives.

BASIC QUALIFICATIONS 

• Bachelor’s Degree international trade, supply chain logistics or related field and 7 – 10 years of experi