Lead, Global Facilities & Workplace Experience

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

The Lead of Global Facilities & Workplace Experience is responsible for creating, managing and continuously improving StubHub’s work environment to support team member productivity, well-being and engagement. This role combines strategic facilities management with a focus on team member experience, ensuring that workplace operations align with organizational goals. 

Location: Hybrid (3 days in office/2 days remote) – New York, NY or  Century City, CA. This role will require quarterly travel.

What You'll Do:

• Leadership & Strategy:  
  • Lead, coach and manage the performance of the facilities and workplace experience team of office coordinators/administrators and managers across global office locations. 
  • Develop a long-term workplace strategy aligned with business growth and hybrid work models.  
  • Collaborate with leadership to translate culture into the physical workspace.  
  • Track and report on key performance indicators related to facilities and team member experience.  
• Facilities Management:  
  • Oversee the maintenance, safety and efficiency of all global company office locations.  
  • Lead global vendor negotiations to secure cost-effective, scalable, and high-quality facilities agreements across diverse regions while balancing local requirements and global standards. 
  • Manage vendor relationships for security, cleaning, food services and other workplace operations.  
  • Responsible for the development and implementation of organization-wide programs to ensure compliance with health, safety, environmental, and building regulations. 
  • Lead space planning, office moves, and renovations.  
  • Develop and manage facilities budgets and forecasts.  
• Workplace Experience:  
  • Partner with People Experience Resources and IT to ensure a seamless onboarding experience for new team members.  
  • Create policies and initiatives that foster collaboration and productivity.  
  • Monitor workplace satisfaction through feedback loops, driving continuous improvement.  

What You've Done: 

• 10+ years of progressive experience in facilities, workplace operations, or corporate real estate, with at least 5 years in a leadership role.  
• Strong knowledge of building systems, workplace safety, and vendor management.  
• Demonstrated ability to design and deliver exceptional workplace experiences.  
• Excellent leadership, strong communication, and project management skills. 
• Experience managing multi-site operations and budgets.  
• Strategic thinker with a focus on operational excellence.  
• Strong problem-solving and decision-making ability.  
• Customer-service results orientated with a team member-first mindset.  
• Adaptable and innovative in a dynamic, fast-paced environment.  
• Collaborative leader who builds trust across teams.  

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contribution