Principal DevOps Engineer

Principal DevOps Engineer

US Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

Pindrop’s DevOps teams work to make our infrastructure and core systems so good, reliable, automated, monitored and performant that our engineers can focus on building innovative global products that are changing the world without having to think about what is running them. We are a dynamic and high energy team with immense collaboration and an unrelenting passion for reliability and scalability. If uptime and automation are part of your personal core belief system, the Pindrop DevOps teams are where you need to be!

What you’ll do

• Design, document, build, maintain, and support a wide array of complex infrastructure and services
• Own key components of our deployment pipeline and operational infrastructure
• Work on multiple assignments at once, collaborate with the larger teams to establish and use best practices
• Analyze performance/usability challenges and propose innovative solutions to solve them
• Proactively enhance monitoring and troubleshooting capabilities
• Look at every manual process and find ways to automate/code it into a highly reliable and reportable system
• Automate software deployment processes and continuously improve our CI/CD posture 
• Mature our processes from ad-hoc to optimized
• Take complex systems and make them seem boring because they are so reliable

Who you are

• You understand hardware/software/cloud platforms from the ground up, and you serve as a subject matter expert on it
• You make relevant, specific, and high value recommendations to the design or implementation of a platform.
• You have the ability to "wear many different hats", juggle multiple priorities, context shift quickly, and thrive in an environment where you don't have a strictly defined job definition
• You are self motivated and work with minimal supervision
• You see a problem, own it, solve it, do it
• You have a passion for technology and are constantly researching new/emerging solutions
• You love to troubleshoot a problem and then teach the team/company on your findings
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set:

• 10+ years of devops experience, ideally in a startup environment
• On-call rotation with occasional night/weekend work required
• Extensive Redhat/CentOs/Ubuntu linux administration experience
• Expertise in Chef/Ansible/Terraform/Packer/Helm/Flux 
• Scripting expertise, preferably Python and Bash
• Knowledge of some or all of our toolset: Jenkins/Github Actions, Github, Nginx, VMWare/Proxmox, Splunk, ELK, RabbitMQ, Artifactory, Prometheus, Docker containers, etc
• Experience working with many AWS/GCP infrastructure services such as EC2/GCE, ECS/EKS/GKE, RDS, S3, EIP, NLB, Route53, Kubernetes, and more
• Experience with networking concepts within firewall, switch, and router configuration including: VLANs, DNS, VPNs, BGP, ACLs, etc.
• Demonstrated experience identifying security vulnerabilities with the associated ability to remediate them in a timely manner
• PostgreSQL/MySQL/MariaDB/NoSQL experience in both building highly available systems as well as writing complex queries
• Demonstrated history working within a distributed architecture and CI/CD best practices
• Telephony infrastructure experience a plus