Weekend Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Chattanooga, Tennessee

Compensation: $16.00 - $18.00 / hour

Description

Animal Emergency & Specialty Center (AESC) in Chattanooga is seeking an experienced Veterinary Receptionist (WEEKEND ONLY) to join our dynamic, fast-paced, and compassionate team. As a leader in emergency and specialty veterinary care, we are looking for a dedicated individual to provide exceptional customer service while supporting the clinic's operational needs during our busy weekend shifts. This is an exciting opportunity for someone with prior experience in a veterinary practice, animal emergency care, or specialty veterinary setting who thrives in a high-volume environment and enjoys making a meaningful impact on both patients and their owners.

Location: 6393 Lee Hwy, Chattanooga, TN 37421
Hours: Friday – Sunday, 3:00 PM to 3:00 AM
Hourly Wage: $16.00 - $18.00 per hour (Based on experience)

Key Responsibilities

Client Relations & Communication:

• Greet clients, answer calls, and provide a friendly, compassionate first impression to pet owners arriving for emergency or specialty care.
• Gather accurate information about the patient’s condition and history to ensure the care team is prepared for treatment.
• Act as the liaison between the clients and the veterinary team, ensuring clear communication, empathy, and a high level of service.
• Handle sensitive and urgent situations with professionalism and empathy, calming worried clients and providing updates as needed.

Appointment Management & Scheduling:

• Efficiently schedule, confirm, and reschedule appointments for emergency visits and specialty consultations.
• Ensure accurate data entry of patient information, including detailed medical history and presenting complaints.
• Handle high call volumes, triage patient inquiries, and assist clients with emergency admissions or urgent care scheduling.

Patient Intake & Documentation:

• Accurately document patient information and updates into the electronic medical record (EMR) system.
• Process intake forms, consent forms, and financial documents for emergency and specialty services.
• Assist clients with checking in and checking out, ensuring all necessary documentation is completed.

Financial Transactions:

• Provide clients with accurate information on pricing, payment options, and financial policies for emergency or specialty services.
• Process payments for services, including billing, invoicing, and payment collection, while maintaining confidentiality and accuracy.
• Assist with managing outstanding invoices and follow-up on payment plans as needed.

Collaboration & Team Support:

• Work closely with veterinarians, technicians, and other support staff to ensure smooth and efficient clinic operations, particularly in high-stress or urgent situations.
• Stay informed about the daily schedule, patient flow, and staffing needs to support the clinical team effectively.
• Ensure the clinic’s front desk area is clean, organized, and stocked with necessary supplies.

Emergency & Specialty Procedures:

• Maintain a calm and organized demeanor during emergency situations, assisting with the triage process and ensuring timely client check-ins.
• Assist with preparing patient paperwork for specialty procedures, ensuring all records are up-to-date and readily accessible.

Skills, Knowledge & Expertise to be Successful

• Experience:
  • Prior experience as a receptionist, preferably in a veterinary emergency, specialty practice, or high-volume veterinary hospital is strongly preferred.
  • Experience handling client concerns in stressful situations, including working with emergency cases.
  • Familiarity with veterinary terminology and procedures, or the ability to quickly learn.
• Skills & Attributes:
  • Strong customer service skills and the ability to handle challenging or emotional situations with empathy and professionalism.
  • Ability to manage a high call volume, multitask efficiently, and maintain composure during busy or emergency situations.
  • Excellent communication skills, both verbal and written, wi