Lead Application Service Manager

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Lead Application Service Manager you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. 

Work you’ll do/Responsibilities 

We are looking for a Service Manager to lead our applications engagement, serving as the primary liaison between the team and the product owners for the applications we are delivering for the LA28 Games. This is a key resource for team, helping them understand the applications and the business processes they are designed to support as the LA team scales up. 

• Act as the trusted advisor for the Organizing Committee configuration and operations of the assigned services.
• Central point of contact for Organizing Committee for all topics related to the planning, delivery, and operations of the assigned services.
• Subject Matter Expert for Deloitte regarding the client’s people, structure, and business processes.
• Maintain good working relationship with Organizing Committee, International Olympic Committee, service providers, relevant Government Agencies and Applications Providers.
• Help coordinate the release of application features and client business processes to ensure the successful delivery of the services for the Games.
• Work with scrum of scrums to ensure relevant project schedules are maintained.
• Adopt the standard ways of working established by the service and applications teams.
• Participate in requirements gathering, user journeys, data and process flows, development user stories, integration test cases, and operational timelines as part of the application scrum team.
• Review and execute client’s UAT test cases prior to UAT.
• Work with client to provide clear requirements for enhancements needed for the Games
• Become an expert in the application and the client’s business needs so you can lead the conversation around the the most suitable application configuration and user processes to meet the client’s needs.
• Liaise with other areas/competence centers to ensure a high level of customer support is provided to the end users.
• Produce key documents for user training, operational processes, and support processes.
• Work across departments to ensure the successful delivery of the service as it transitions to operations, including needs for training, data preparation and population, environments, user access and RBAC, etc.
• Monitor the assigned services
• Validate new features prior to client handover. Lead the client handover and training, recommending operational processes to ensure the smooth implementation of new features.
• Provide L2 support for incidents.
• Prepare the production environment before Olympic and Paralympic Games.
• Ensure the full delivery of the service, including training, support, and the applications themselves, during critical periods.
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management 
• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team  

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on “heart of the business” issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.

Our OTT team brings client