Property Manager, Multifamily

Job Title

Property Manager, Multifamily

Job Description Summary

Multifamily Property Managers are responsible for maintaining our communities to a market-ready standard, always ensuring high-level of service. Multifamily Property Managers are also responsible for motivating high-performing teams to maximize the performance of the property.

Job Description

ESSENTIAL JOB DUTIES: 

• Ensuring the smooth running of our community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc. 
• Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability. Complete lease/renewal paperwork to ensure completion to company standards. 
• Track and evaluate advertising, and all client traffic. 
• Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover. 
• Driving revenues with your thorough understanding and analysis of competition and development  
• of creative marketing programs. 
• Leading by example. Instilling, maintaining, and modeling Cushman & Wakefield’s mission to be the best national management company. 
• Supervise day-to-day operations of the entire on-site team, ensuring that all policies and procedures are being followed. 
• Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary. 
• Maintain residents' files in accordance with company's standards. 
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up. 
• Manage and maintain all aspects of overall community budget and finances. 
• Work with leasing staff to ensure that leasing/marketing goals are being met. 

 

COMPETENCIES:  

• Effective communication and customer service skills 
• Computer literate, including Microsoft Office Suite and internet navigation skills 
• General office, bookkeeping and sales skills and excellent oral and written communication skills 
• Determine leasing opportunities of staff and work on goal setting, improving the performance of each staff member. 
• Supervise day-to-day operations of team, ensuring that all C&W policies and procedures are followed. 
• Work with leasing staff to ensure that leasing/marketing goals are being met. 
• Be able to manage a team 
• Perform any other related duties as required or assigned 

 

IMPORTANT EDUCATION  

• Bachelor’s Degree preferred 
• Real Estate License preferred 

 

IMPORTANT EXPERIENCE  

• 3+ years of on-site Multifamily Property Management experience required
• Yardi systems experience required

 

WORK ENVIRONMENT