Food & Beverage Restaurant Reservationist - The Little Nell

Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook. 

Job Description

Position Summary 
The Food & Beverage Restaurant Reservationist handles all incoming calls and assists with making, changing and confirming restaurant reservations. The Reservationist will handle special requests for guests and external reservation calls including those for small private events, wine cellar bookings, ticketed events, specialty dinners and all events sold by the Food & Beverage department.  This position reports to the Assistant Director of Food & Beverage.

Job Posting Deadline
Applications for this position will be accepted until May 25, 2025.

Essential Job Functions/Key Job Responsibilities
•    Answer all incoming calls for all restaurants according to Forbes 5-star standards while assist guest needs over the phone or via email 
•    Actively guides the guest through the reservation process including reservation times, table splits, special menus, general dietary restrictions and seating preferences
•    Makes, changes or cancels any reservations according to the reservation guidelines
•    Complete reservations properly in the dining reservation software
•    Maximizes restaurant seating and adheres to space and capacity constraints
•    Well versed in menu offerings and able to answer general questions related to menu items
•    Make sure that all restaurant-menus are current and up to date
•    Ensure that all private dining menus are ready before the actual meal period
•    Make copies, files and completes paperwork as needed
•    Other duties as assigned 

Qualifications

Education & Experience Requirements 
•    High School Diploma or equivalent preferred
•    One-year related experience required

Knowledge, Skills & Abilities  
•    Understanding on how to assist customers and meet their needs effectively 
•    Proficient in the following; maintenance software (Alice), menu editing software (In Design), restaurant reservation software (Resy) and Microsoft Office programs
•    Knowledge of wine, food and cooking methods
•    Knowledge of company policies and procedures
•    Demonstrates expertise in the technical aspect of the job  
•    Ability to prioritize tasks and manage time effectively 
•    Ability to do basic problem-solving 
•    Proficiency in communicating clearly both verbally and in writing to team members and customers 
•    Ability to identify straightforward issues and propose simple solutions 
•    Completes tasks and goals efficiently and effectively 
•    Ability to quickly adapt to changes in processes, customer flow, environments, and tasks 
•    Ability to engage with customers in a positive and helpful manner 
•    Ability to work independently with minimal supervision, completing work at a high standard 
•    Ability to be a team player, working collaboratively with others

Additional Information

Work Environment & Physical Demands
•    Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements
•    No adverse or hazardous conditions
•    Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance 

Benefi