Manager Process Optimization - Omnichannel

Purpose & Overall Relevance for the Organization:

 

The purpose of the Process Optimization Manager is to lead our efforts in streamlining and optimizing our omni channel fulfilment processes across LAM region with a clear goal of improving and standardizing policies and procedures.

 

This role will be responsible for identifying inefficiencies, developing standardized processes, and implementing best practices across omnichannel fulfilment. This role requires excellent communication skills, attention to detail, and a proactive approach to problem-solving.

 

Key Responsibilities:

                      

• Understand business needs and objectives.
• Analyze data and gather feedback from stakeholders to understand pain points and inefficiencies.
• Develop a comprehensive strategy for standardizing processes across departments and functions.
• Prepare recommendations and alternatives based on analysis of the business to standardize or make processes more efficient and/or reduce costs.
• Collaborate with cross-functional teams to establish standardized workflows and procedures.
• Lead the implementation of standardized processes, working closely with departmental managers and team members.
• Provide training and support to ensure successful adoption of new processes throughout the organization.
• Monitor and evaluate the effectiveness of standardized processes, gathering feedback and making adjustments as needed.
• Track progress, identify potential risks, and take proactive measures to ensure successful project outcomes.
• Continuously monitor the performance of OF (omnichannel fulfilment) KPIs against targets - identify deviations and work with the stakeholders necessary to drive the improvement.

 

• Serve as a leader and advocate for process standardization initiatives within the organization
• Serve as a key resource for ad hoc analytics to support ongoing projects.
• Continually challenge the status quo, think differently, and push boundaries.
• Search for analytics and reporting efficiency through automation of reports, daily downloads and BOT implementation.

                                                                                                                                             

Key Relationships:

 

• Regional LAM SCM.
• SCM Functional areas: Product Supply, Order Fulfillment, Warehouse, Inbound, Customs.
• Cross functional areas: Regional Demand Planning, Sales Operations, Finance.
• LAM Data & Analytics Team.
• SCM Development Team

 

 

Knowledge Skills and Abilities:

 

• Strong knowledge of Microsoft office, bonus for powerBI know how.
• Experience in SCM E2E process, demand planning or Sales operation is required.
• Proven experience in process improvement, process standardization, or business process management.
• Strong Analytics mindset, planning, and ability to prioritize different tasks with varying workloads and importance.
• Experience in promoting and applying continuous improvement (problem-solving, process improvement) tools and services.
• Outstanding communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.
• Ability to adapt to changing priorities and navigate ambiguity in a fast-paced environment.
• Fluent in English (verbal and written).
• Experience in change management, with the ability to effectively communicate the rationale for process changes and gain buy-in from stakeholders.
• Ability to present technical results in a strong manner with clear action steps.
• Ability to manage diverse stakeholders and drive change within varied cultures and viewpoints.
• Strong analytical skills and quantitative skills with the ability to support assumptions of final analysis, share ideas, and influence.
• Knowledge of best practices in knowledge management and documentation, including version control and document management systems.
• Curious, energetic personality, eager to think out of the box and explore off-beaten tracks, with a passion for innovation.
• Self-initiated and proactive mindset.

 

Requisite Education and Experience / Minimum Qualifications:

 

• University degree in Engineering, Business, or equivalent professional experience.

Minimum of 4 years of progressive work in Operational Analytics & SCM KPI Analytics.