Regional HRT Assist/Member Care Coordinator

🌟 About JumpstartMD:

We've celebrated over a million pounds lost by our members - a number that's constantly ticking upwards!

JumpstartMD is not just a medical practice; we are revolutionaries in health and wellness, committed to changing lives through sustainable, clinically significant weight loss.

Our approach is deeply rooted in the latest cutting-edge research, quantified biometrics, and attentive medical supervision. At JumpstartMD, we believe in the power of a low-carbohydrate, real food-based, personalized journey (alongside weight loss medication for eligible individuals) to elevate health and wellness to new heights. And for those seeking something extra, we proudly offer bio-identical hormone replacement therapy.

Boasting 13 high-end offices scattered like across the Bay Area – from Marin to Walnut Creek, and San Francisco to Redwood City, Burlingame, and beyond – we are on an expansion quest with exciting plans for more center openings on the horizon. Our team? A dedicated team of Clinicians, Health Coaches, and Member Care Coordinators each passionately committed to arming our members with the knowledge, personal support, and proven science they need to unlock optimal health.

Dive into the world of JumpstartMD with this captivating video: Join JumpstartMD!

👣 Your Next Adventure: HRT Assist / Member Care Coordinator 
REPORTS TO: HRT Assist Manager / Regional Operations Manager
CLASSIFICATION: Full-time, Non-Exempt
SCHEDULE: Monday - Saturday, 5 days only, will differ week over week based on when coverage is needed, 30+ hours a week, 7am - 3pm
LOCATION: San Jose, Campbell, Mountain View, and Redwood City, CA

✍️ DUTIES & RESPONSIBILITIES

Pre-Clinic Preparation

• Verify patient paperwork: Ensure all Health History Questionnaires (HHQ) and Patient Agreements (PA) are completed prior to appointments.
• Manage memberships and payments: Review patient membership details, process payments, and upsell membership packages where appropriate.
• Prepare lab reports: Check and ensure all necessary lab results are ready for clinician review.

Clinic Operations

• Patient check-in and coordination: Greet patients warmly, check them in, and communicate with clinicians to confirm readiness, ensuring a welcoming and efficient experience.
• Prepare medical instruments: Assist with preparing instruments for pellet insertion procedures and maintain sterile techniques.
• Conduct patient assessments: Perform InBody scans and record vital signs, ensuring accuracy and adherence to therapy guidelines.
• Document interactions: Record patient interactions, including vitamin therapy administration and examination room setup and cleanup.
• Maintain clinic supplies: Ensure all supplies, such as germicide and distilled water containers, are clean and ready for use.

Patient Follow-up, Customer Service, and Sales

• Schedule follow-ups: Organize timely reminders and coordinate with patients for follow-up visits.
• Act as a trusted advisor, helping patients understand how additional treatments, memberships, or services can enhance their outcomes.
• Monitor lab orders: Track patient adherence to pending lab tests, emphasizing the value of timely results.
• Support sales goals: Identify opportunities to recommend additional services, memberships, or products that align with patient needs.
• Medication management: Triage and facilitate medication refill requests and handle inquiries from pharmacies.
• Provide exceptional service at every touchpoint, ensuring patients feel valued and cared for.

Inventory and Supplies Management

• Monitor and order supplies: