Senior Manager - Data Governance & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Commercial Services (GCS) division of American Express is the global leader in the Commercial Payments Solutions space. We know our customers are busy and make it our mission is to help them get business done. We operate with a customer-focused approach in absolutely everything that we do, delivering solutions to meet the unique needs of our clients.

The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and driving value through data. With continuous changes in the regulatory environment and data innovation, CoDO plays a key role in supporting GCS’ sustainable growth balanced with controls and risk management. In partnership with the Enterprise Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers and leading the program for adherence to data regulations and data management best practices.

As a Senior Manager of Commercial Data Governance & Management, you will use your knowledge of commercial data along with your expertise in Data Governance & Data Risk Management to ensure we deliver high quality data to power critical initiatives as well as impress our GCS customers by meeting and exceeding their data needs. You will work collaboratively with global cross-functional teams, including business and technology partners and stakeholders to improve the value of our commercial data.  You will play a key role in modernizing the management of our GCS data assets and implementing an inspirational Commercial Data Governance program. You will have the opportunity to partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, monitoring and managing data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific GCS product data across the organization. 

How will you make an impact in this role?

Primary Responsibilities Include:

• Create, maintain and implement multi-year roadmaps, strategy and procedures/guidelines for GCS Data Governance / Data Risk Management programs
• Harmonize key policies and guidelines (e.g. Data Governance, Data Risk Management, Data Quality, Data Definition, Data Creation. Data Sharing, Data Usage policies) with the processes vital to comply with those policies, in collaboration with multi-functional partners.
• Define and report metrics for GCS Data Governance / Data Risk Management programs
• Collaborate with GCS business process / product owners to modify or implement new repeatable and reliable businesses processes in order to implement truly effective data governance and management
• Provide guidance and support for GCS data governance practitioners while collaborating with the Enterprise Data Office to ensure alignment and consistency within our Commercial Data Governance practices
• Provide consulting to GCS Product Development teams and develop a GCS community of Data Stewards to aid in identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, measuring data quality, and remediating data issues
• Work across the business unit to define and document data governance deliverables for critical data within prioritized data domains
• Assess and mitigate data risks via the Commercial Data Governance / Data program and or self directed product