Customer Service Specialist III (TLT/SDA)

Posting number: 2026SM27343

Department: DES - Executive Services

Division: FMD - Facilities Mgmt

Job classification: Customer Service Specialist III (F1A : L117-Admin)

Posting type: Open & Promotional

Categories: Building Maintenance, Customer Service

Summary

The Customer Experience Section of the Facilities Management Division (FMD) is recruiting candidates for a Customer Service Specialist III position(s). The FMD Customer Experience Section has CSS IIIs who support multiple units within the section. These positions are part FMD’s service request intake group and have a high level of customer interaction. This position provides in-person customer service, as well as a significant amount of customer interaction through phone and email. This position will collaborate with other FMD staff to ensure a positive experience for customers.

This recruitment will be used to fill two (2) Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) positions which are expected to last six (6) months with the possibility of being extended. 

• TLT opportunities are "at will" but are full-time and eligible for comprehensive benefits and may be eligible for retirement benefits.
• SDA opportunities are only available to active Career Service King County employees who have successfully completed their initial County probationary period.

This recruitment may also be used to create an eligibility list for future TTLT and/or SDA vacancies. 

The Facilities Management Division at King County 

Through a workforce of over 350 dedicated employees, the FMD operates and manages the County's capital assets by developing and maintaining cost-conscious, sustainable, high-quality facilities, and environments. The division is comprised of eight sections, supported by the Director’s Office and Human Resources:  

• Customer Experience Section
• Building Operations Services
• Capital Planning
• Capital Delivery
• Finance
• Real Estate Services
• Security Management Services

Click here to learn more about the Facilities Management Division.

COMMITMENT TO EQUITY AND SOCIAL JUSTICE 
 As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures. 
 
 We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
 
Click here to view a microlearning about King County's commitment to Equity, Racial and Social Justice.

Examples of duties