Principal Synapse Database & Escalation Engineer

Overview

FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm’s medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse® Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI®, Fujifilm’s artificial intelligence initiative, combines Fujifilm’s rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

Job Purpose -The Principal Enterprise Synapse Database and Escalation Engineer is responsible for developing and guiding the Technical Assistance Center (TAC) database group adhering to a philosophy of cross training and continuous skillset enhancement. This role owns the escalation process from the Technical Assistance Center through to Development. Additionally, this role owns the transition to support process for the EIS product for Implementations and Projects. This role works closely with the TAC management team to fine tune TAC processes.

FUJIFILM is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.

 

In the event that COVID-19  vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.  

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. 

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

External US

Duties and Responsibilities:

• Understands how all Synapse databases are similar and differ from the others.
• Develops new or improves on the existing cross training methodology from the database perspective.
• Works to identify more efficient ways for the TAC team to support the Synapse Product line from a database perspective.
• Owns the escalation process from the Technical Assistance Center through to Development.
• Works directly with all internal FUJI teams to streamline the escalation process.
• Serves highest level escalation point for all Synapse Applications
• Work with TAC management team seamlessly to understand challenges that our customers and engineers face and help develop TAC processes to enhance the support experience both internally and externally.
• Occasionally participates in customer site visits, as necessary.
• Learns and remains compliant with all regulatory and quality requirements.
• Maintains an expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry / technology advances through continuous education.
• Potential short notice and / or overnight travel, as required, to work on customer systems.
• Working outside of normal business hours, overtime and holidays may be required based on the needs of the business.
• Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
• Complies with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory