IT service Desk Analyst Tier 1

Descriptions
The IT Service Desk Analyst – Tier One will provide exceptional customer service and technical support to AbsoluteCare customers. They will be the first point of contact for users, and responsible for triaging issues through resolution and escalation.

 

Minimum Qualifications

 

High School diploma.
A four-year college degree in Computer Science or equivalent combination of education and experience is preferred.
Minimum 2 years’ experience working in customer service or providing IT support.
IT industry certifications preferred such as Microsoft, A+, ITIL, and VMware.
Ability to multitask and prioritize tasks with an appropriate sense of urgency on the fly in a very busy medical environment.
Detail oriented, organized, excellent verbal and written communication skills, and enthusiasm for helping people.
Working knowledge and understanding of hardware and software applications applicable to AbsoluteCare such as Windows Operating Systems, Office 365, VPN, Active Directory, drive encryption, anti-virus software, remote access, Apple mobile devices, VoIP technology and networking.
Passion for technology, demonstrated technical aptitude, and desire to embrace and learn new technology.
Able to work independently with infrequent direction from management.
A high-level of integrity and trust, able to pass stringent background screening.

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