Senior Manager, Event Safety & Security

Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.

The Senior Manager, Event Safety & Security provides oversight and supervision of security personnel and supervisors and is responsible for overseeing the security of events as well as implementing, maintaining, and updating security policies, programs, procedures, and systems designed to protect and provide a safe and secure environment for all State Farm Arena tenants, employees, vendor,s and contractors.

Key Responsibilities:

• Provide effective leadership in regard to the security planning and management for all events at State Farm Arena, to include collaboration with other departments, security advances, providing security briefing and deployment sheets for each event, evaluation, and coaching of staff
• Recruit, interview, select, and train security personnel. Ensure security personnel are an effective team supplied to best support strategic goals while maintaining the highest level of industry standards applying to safety and security
• Provide expert advice and technical expertise to department heads and upper management on security plans and emergency response plans
• Carries out supervisory responsibilities aligning with the organization’s policies and applicable laws- trains, supervises, evaluates, and counsels Security personnel in accordance with Atlanta Hawks & State Farm Arena Security Department’s policies and procedures
• Proactively enforce State Farm Arena policies and procedures, and ensure timely response and follow-up to violations and complaints from guests, clients, and employees according to established policies and procedures
• Supports and assists with the scheduling and payroll of event security personnel
• Conduct investigation of accidents and criminal acts of personnel or property in State Farm Arena
• Collaborate with management and security officials to develop training programs, employee safety presentations, practical exercises, and tabletops to ensure that our operating procedures are provided for internal and external guests
• Collaborate with 3rd party agencies/promoters to determine security needs for events and to build security advances
• Communicate and participate in security measures for high-profile government officials; working hand-in-hand with the FBI and CIA, and maintain a positive relationship with all Metro enforcement agencies, as well as the APD
• Represent and participate in appropriate committee activities in addition to attending weekly meetings. Assist Sr.Director with all Security needs directly relating to State Farm Arena
• Responsible for Emergency preparedness by maintaining a working knowledge of all emergency policies, procedures and regulations
• Acts as on-duty security department manager for various events to include ancillary events

Requirements:

• Bachelor’s degree is preferred; however, an equivalent combination of education and experience will also be given consideration
• Four years or more of event or related professional experience managing full-time and part-time staff preferably within the Sports and Entertainment Industry experience
• Excellent written and verbal communication skills, as well as effective interpersonal skills
• Knowledge of human behavior, including crowd management principles and the ability to implement effective crowd control techniques as necessary
• Must be detail-oriented and organized with an ability to multi tasks and adapt to change
• Ability to provide training and directions to Security personnel