Director or Senior Director, Business Systems

About St. Jude

There’s a reason St. Jude Children’s Research Hospital consistently earns a Glassdoor Employee Choice Award and is named to its "Best Place to Work" list. At our world-class pediatric research hospital, every one of our professionals shares our commitment to make a difference in the lives of the children we serve. There is a unique bond when you are part of a team that gives their all to advance the treatments and cures of pediatric catastrophic diseases. The result is a collaborative, positive environment where everyone, regardless of their role, receives the resources, support, and encouragement to advance and grow their careers.

About Memphis

St. Jude’s preference is for this position to be based in Memphis, TN though we will consider remote work for the right candidate; relocation assistance is available. Memphis is a family-friendly metropolitan area that more than a million residents call home. Memphis is recognized for its world-class music, food, and hospitality. Cost of living is one of our biggest attractions; in fact, Money listed Memphis as one of the least expensive cities in which to raise a child. Mild winters and beautiful green spaces make the city a magnet for outdoor enthusiasts – there are over 200 miles of bike-friendly lanes with more being added. Forbes recently named Memphis the 4th happiest city in which to work. Why live anywhere else?

Position Overview

The Director, Business Systems, is responsible for providing strategic direction and overseeing the day-to-day operations of assigned Administrative and Financial computing systems, with a primary focus on the ServiceNow platform. The ideal candidate will combine strategic vision, technical expertise, and leadership skills to ensure the ServiceNow platform delivers maximum value to the organization. They will foster collaboration across departments, promote operational efficiencies, and contribute to achieving St. Jude’s strategic goals.

Job Responsibilities: 

• Lead and manage large/critical complex IT areas/teams with responsibilities that span the entire institution.  
• Propose innovative & differentiating IT capabilities  to respective business teams, oversee implementation and adoption for ServiceNow and any other assigned applications. 
• Define operational plan and oversee development and execution in line with IT objectives. 
• Manage scope, schedule, and resources to ensure work is delivered in accordance with business needs and established quality standards while eliminating risks. 
• Collaborate with key leaders across the institution  and external partner/vendor organizations to optimize organizational outcomes. 
• Define and lead governance, monitoring, review, and control of processes and functions for ServiceNow and any other assigned applications. 
• Provide input into overall budget and variance management for assigned area of responsibility. 
• Actively drive processes for team management in terms of goalsetting, performance, development, and engagement. 
• Perform other duties as assigned to meet the goals and objectives of the department and institution. 
• Maintains regular and predictable attendance. 

 

Director Level Minimum Education and/or Training: 

• Bachelor's degree in business administration, computer science, data science, information science or related field required. 
• Master's degree preferred. 

 

Director Level Minimum Experience: 

• Minimum requirement: Ten (10) significant years experience in an IT functional area with experience managing mid-large teams with focus on both achievement of objectives as well as critical skill-building. 
• Experience working with ServiceNow is strongly preferr