Senior Manager, MC

Job Summary: 

The Management Consulting (MC) Senior Manager will work under the authority of the MC National Practice Leader and is responsible for managing and delivering high value solutions to multiple clients initially in the areas of:

• Technology Enablement
• Operational Transformation
• Pre/Post Deal Support

In this role, the MC Senior Manager is charged with managing teams of professionals through all potential project stages of diagnostic, planning, solution design and solution delivery to include managing engagement economics, accurate status reporting, quality control and legal risks to the Firm. The MC Senior Manager is also responsible for developing new business with existing clients and prospects of the Firm, including the identification of target companies. This position will have a sporadic and fluctuating schedule based on client needs.
 

Job Duties:

• Oversees, guides and mentors managers and staff on professional client service delivery excellence
• Acts as a high-level contact for clients regarding all questions and information, including progress, challenges encountered, and issues identified
• Conducts informational interviews and facilitates meetings with client management members during engagement process
• Works closely with teams to ensure client services team analyzes client performance through KPIs, market growth, while managing improvements to processes, controls and overall risk management to client management
• Reviews and approves engagement budgets and identifies opportunities to improve engagement efficiencies, where possible
• Ensures the preparation of periodic and timely billings, and ensures timely adjustments to engagement realization, as needed
• Directs multiple client engagements and underlying economics to ensure engagement metrics are achieved
• Identifies and informs managers and staff to utilize all available research aids (as practical), including databases and trade publications, to develop understanding of client’s industry
• Identifies, grows and maintains strategic relationships with client personnel, including members of client management 
• Responsible for the preparation of formal and informal presentations for client meetings for status and reporting purposes
• Identifies new business opportunities to expand the Management Consulting practice and communicates such opportunities to his/her peers and practice leadership
• Works closely with the practice leadership to manage marketing and business development activities within practice
• Oversees the development of draft proposals and reports, and completes research, when needed
• Develops thought leadership for the MC practice by developing whitepapers and presentations on topics relevant to clients and the profession
• Works closely with MC leadership to refresh marketing materials and website content, when needed
• Collaborates with not only MC leaders to service clients and expand our presence in the marketplace, but also other practice leaders to bring the best solutions to our clients and prospects
• Ensures the development of efficient and effective project plans and project controls
• Fosters a positive demeanor, learning attitude and client service mentality with managers, seniors and staff
• Other duties as required

Supervisory Responsibilities:

• Supervises the workload of MC Managers as well as Senior Associates and Associates (when necessary) on assigned engagements and reviews work product 
• Ensures MC Managers, Senior Associates and Associates are trained on all relevant software, practice tools and processes 
• Evaluates the performance of MC Managers, Senior Associates and Associates and assists in the development of goals and objectives to enhance professional development
• Delivers periodic performance feedback and completes performance evaluations for MC Senior Associates and Associates in accordance with Firm guidance
• Acts as mentor to MC Managers, Senior Associates and Associates, as appropriate
• Acts as a leader and projects a professional, positive attitude toward client and firm personnel
   

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor’s degree, required; degree with a focus in Operations, Supply Chain Management, Management Information Systems or Industrial Engineering, preferred
• MBA, preferred

Experience:

• Ten (10) or more years of experience within an internal or external consulting capacity, with a consulting firm, public accounting firm or Fortune 1000 company performing Supply Chain related Management Co