Director Enrollment Center

The Director of the Enrollment Center provides oversight of the daily operations of the Enrollment Center (EC). In collaboration with the Vice Chancellor of Enrollment Services and Student Success, supervises, and manages the Enrollment Center metrics, policies and procedures within the service area.

Major Responsibilities:

• Provide oversight and management for the daily operations of the Enrollment Center.
• Supervise Enrollment Specialists and customer service activities.
• Create and implement strategic initiatives that target goals and metrics. 
• Cultivate a team-based atmosphere with the goal of providing high quality collaboration and customer service to students, faculty, and staff.
• Provide ongoing training for all Enrollment Center staff.
• Attend and participate in statewide Enrollment Center meetings.
• Manage all communications, marketing, events, and interactions within the EC.
• Collaborate with colleagues and staff to ensure open lines of communication across the state and service area.
• Initiate and manage reports related to departmental metrics.
• Assist in budget preparation and control.
• Maintain proper internal controls and ensuring compliance with college policies and procedures.
• Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).
• This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.

Full-time, benefits-eligible position with no enrollment waiting period. Excellent benefits include:

• Medical insurance, dental insurance, vision insurance, life insurance, spouse/child life insurance, long-term disability, short-term disability, as well as other voluntary benefits

• Retirement plan with 10% employer contributions, no match necessary and no waiting period for enrollment, does have a 2 year vesting period

• Employer contribution to Health Savings Account (with Choice Plan medical insurance)

• Free Ivy Tech tuition for employee, spouse, and dependents

• For those pursuing higher degrees, Tuition Reimbursement at other institutions.

• Eligible employer under the DOL Public Service loan forgiveness program.

• Opportunities for professional development

• Paid time off: Vacation and Sick time accrued biweekly

• Paid holidays: 8 days plus winter break between December 25th and January 1st 

Minimum Qualifications:

• Bachelor’s degree required.
• Must possess strong customer service and interpersonal skills.
• Two years of experience required in at least one of the four major service areas (Admissions, Registration, Financial Aid, and Business Support).
• Excellent oral and written communication and organizational skills.
• Ability to work independently and ability to keep business information confidential.
• Travel required.

Preferred Qualifications:

• Master’s degree preferred.
• Three – five years customer service experience preferred.
• Three - five years supervisory experience preferred.
• Ability to communicate in multiple languages a plus.
   

Other Requirements:

• Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome. Original Transcripts due at the time of hire.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.