Housekeeping Inspector ("Inspector de Limpieza")

POSITION PURPOSE

Ensure the highest level of cleanliness and condition of the hotel guest rooms to ensure guest satisfaction. Thorough daily inspections of the guest rooms to ensure brand standards are met. Work with Room Attendants to educate them on the ABCs of Housekeeping to ensure consistency.

ESSENTIAL RESPONSIBILITIES

• Inspect the daily cleaning of the guest rooms, public areas and back of the house.
• Perform daily room inspections to ensure rooms are cleaned and maintained following the hotels brand standards.
• Ensure health/sanitation standards are being met to achieve a high level of cleanliness and guest satisfaction.
• Work with Room Attendants to ensure daily calendar tasks are completed.
• Communicate with Room Attendants if rooms do not meet quality standards, ensure issues are corrected in a timely manner.
• Perform Guest Request throughout day ensuring open tickets and guest requests are completed/closed.
• Inspect Room Attendant carts and closets to ensure that they are properly stocked, clean and organized.
• Ensure VIPS and loyalty members rooms are ready and inspected by check-in time.
• Ensure Daily show rooms are ready and inspected.
• Work with Housemen and Public Area Attendants to maintain cleanliness of glass doors and windows through the assigned building.
• Always use proper two-way radio and phone etiquette when communicating with co-workers.
• Ensure cleanliness of all trash chute rooms by delegating daily assigned work to House Attendant.
• Maintain cleanliness of hallways and stairwells (Vacuum/carpet exaction).
• Maintain cleanliness of all hallway lamps, i.e., sconces and ceiling lamp.
• Maintain cleanliness of elevators.
• Maintain cleanliness of hallway telephone and furnish with supply.
• Support Room Attendant by cleaning and stripping guest rooms as needed.
• Report maintenance issues and necessary room repairs. Ensure unacceptable rooms are not released back to inventory until items are addressed.
• Ensure work area is clean when finished
• All other duties assigned by manager or supervisor.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

PHYSICAL DEMANDS

• Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.<