Customer Tech - Salesforce Senior Manager - Tech Consulting - Open Location

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.   The exceptional EY experience. It's yours to build.   EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.  

The opportunity
EY advises clients to understand, architect, select and implement bleeding edge solutions required to efficiently run their businesses, with a focus on Digital and Cloud. These service areas span E-commerce, Solution Architecture, Mobile Applications, Digital Platform Architecture, Digital Technology Strategy, and Digital IT Operations.  

 

This is a rapidly growing area, so you will have plenty of opportunity to spread your wings and develop your skillset to keep up with the ever-growing demands of the digital landscape. Most of your time will be spent embedded with our clients' team and we'll look to you to provide our clients with a unique business perspective on how they must continue to innovate and remain competitive in this ever-changing industry.    

As a Senior Manager in Technology Transformation Program Delivery, you will be at the forefront of driving change and innovation within our organization. Your role will involve building and managing the delivery of technology transformation projects and programs to align with organizational strategy and achieve desired outcomes. You will provide assurance to leadership by managing timelines, costs, and quality, leading both technical and non-technical project teams in the development and implementation of technology solutions and/or infrastructure. This is an opportunity to shape the future of technology within our organization and make a significant impact.

 

Your key responsibilities
As a leader in Technology Transformation Program Delivery, you will be responsible for the effective management and delivery of complex processes, solutions, and/or projects, maintaining focus on quality and risk management. You will navigate operational and organizational dynamics, ensuring the achievement of performance objectives. This role involves:

• Providing leadership and direction up to and including Managers across multiple activities.
• Leading teams with broad visibility to achieve performance objectives.
• Managing client relationships, revenue generation, and commercial relationships as needed.
• Travel requirements: Required regularly as needed by external clients.

 

Skills and attributes for success
To thrive in this role, you will need a deep insight into project and program delivery methods, including Agile and waterfall, and the ability to solve complex problems through analysis and knowledge of best practices. Additionally, you should have:

• Developing cohesive, compelling strategic visions for our clients that guide their overall business plans
• Communicating strategic visions to our clients, and help them and their business development teams socialize the strategy to the greater organization
• Assessing client business models and identify new revenue opportunities within the context of brand, market, user, financial, and technology constraints
• Collaborating closely with EY design, architecture, technology and cross-service line teams to ensure business requirements are deeply integrated into the user experience
• Participating in pitches and business development
• Contributing to domain expertise, thought leadership, and EY acumen through the development of first party research
• Maintaining points of view across Americas Consulting sectors and digital capabilities from 3rd party sources and internal EY experiences
• Partnering with client services to help grow key large accounts and ensure client satisfaction 
• Experience in leading engagement delivery and managing engagement economics for the whole engagement.
• Proficiency in developing resource plans and budgets for the whole engagement.
• Ability to manage