Value Operations Senior Analyst

Our company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The opportunity

We are seeking a Value Operations Senior Analyst to enable the Customer Value Director to scale strategic account coverage across EMEA. This role is critical to evolving from a single-threaded value leadership model to a leveraged strategic model. The investment enables growth, protects retention, and institutionalizes value governance at scale.

The Value Operations Senior Analyst institutionalizes value governance, KPI tracking, reporting rigor, and cross-functional orchestration. This role ensures disciplined execution of value realization frameworks across strategic accounts while strengthening internal alignment and executive readiness.

Key Responsibilities

·     Value Governance & Benchmark Management: Maintain account-level value realization frameworks. Track and report progress against agreed customer KPIs. Manage governance cadence including monthly reviews and QBR preparation. Ensure KPI alignment to customer strategic objectives.

·     Reporting & Executive Readiness: Build and maintain standardized value dashboards. Prepare QBR and EBR draft materials. Develop data-driven insights and trend analysis. Ensure executive-ready reporting quality.

·     Cross-Functional Orchestration: Coordinate across Sales, Customer Success, Delivery, Support, and Product teams. Track action plans and interlock dependencies. Monitor risks and flag value realization gaps.

·     Data-driven insights: Conduct analysis of complex data sets and synthesise findings into actionable insights.

·     Systems & Documentation: Maintain CRM hygiene. Track renewal value documentation. Standardize reporting templates and playbooks to support scalable governance across strategic accounts.

What you need to succeed:

·     3+ years of experience in enterprise SaaS, value consulting, program management, customer success operations, or value governance roles.

·     Demonstrated experience managing structured governance frameworks, KPI scorecards, and performance tracking mechanisms.

·     Proven ability to drive governance cadence (QBRs, value reviews, executive briefings) with rigor and consistency.

·     Experience with building and maintaining dashboards and reporting tools (D365, customer health tooling)

·     Experience building executive-ready business narratives grounded in quantified value realization, with ability to simplify complex information for senior collaborators.

·     Demonstrated cross-functional influence without direct authority across Sales, Customer Success, Delivery, Product, and Support.

As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com.

Adobe is an equal opportunity employer. We hire dedicated indivi