Community Connector (Field/Remote) Abq Area Only

Molina Healthcare is hiring a Community Connector in or near Albuquerque New Mexico!

This position Serves as a community-based member advocate and resource, using knowledge of the community and resources available to engage and assist members in managing their healthcare needs. You will collaborate with and support the Healthcare Services team by providing non-clinical paraprofessional duties in the field, to include meeting with members either face to face or via video call. 

This important and critical role empowers members by helping them navigate and maximize their health plan benefits and to get established back into the community. Assistance may include scheduling appointments with providers; arranging transportation for healthcare visits; getting prescriptions filled; and following up with members on missed appointments.

If you live in/near the Albuquerque New Mexico area and have been in a community facing role or healthcare role and enjoy being involved in your community while helping others obtain the support necessary to better manage their health and wellbeing- We want to talk to YOU!

This is a Field-Based position. You can expect to be in the community meeting face to face with our members approximately 50% or more of the time (+/-).
Valid Driver’s License and Reliable transportation is required.  (Mileage is reimbursed)

Highly Qualified Candidates Will Have the Following Experience:

• Knowledge of community and community resources in and around the area.
• Geographic knowledge of the area.
• Healthcare experience of any type. Social Work background is a plus!
• Great communication skills, both written and verbal. 
• Organized and able to work independently and also with a team. 

KNOWLEDGE/SKILLS/ABILITIES

• Molina Healthcare Services (HCS) works with members, providers, and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high need potential.  HCS staff work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.
• Serves as a community-based member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing their healthcare needs.
• Collaborates with and supports the Healthcare Services team by providing non-clinical paraprofessional duties in the field, to include meeting with members in their homes, nursing homes, shelters, or doctor's offices, etc.
• Empowers members by helping them navigate and maximize their health plan benefits.
• Assistance may include scheduling appointments with providers; arranging transportation for healthcare visits; getting prescriptions filled; and following up with members on missed appointments.
• Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
• Provides outreach to locate and/or provide support for disconnected members with special needs.
• Conducts research with available data to locate members Molina Healthcare has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers, or travel to last known address or community resource locations such as homeless shelters, etc.)
• Participates in ongoing or project-based activities that may require extensive member outreach (telephonically and/or face-to-face).
• Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.
• 50-80% local travel may be required. Valid Drivers license and reliable transportation required.
• #LI-TR1

JOB QUALIFICATIONS

REQUIRED EDUCATION: HS Diploma/GED
PREFERRED EDUCATION: Associate degree in a health care related field (e.g., nutrition, counseling, social work).

REQUIRED EXPERIENCE:  Minimum 1 year experience working with underserved or special needs populations, with varied health, economic and educational circumstances. 
PREFERRED EXPERIENCE:

• Bilingual based on community need.
• Familiarity with healthcare systems a plus.
• Knowledge of community-specific culture.
• Experience with or knowledge of health care basics, community resources, social services, and/or health education

REQUIRED LICENSE, CERTIFICATION, ASSOCIATION: Must have valid driver’s license with good driving record and be able to drive within applicable state or locality with reliable transportation.
PREFERRED LICENSE, CERTIFICATION, ASSOCIATION:

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