Temporary Front Desk / Medical Assistant

Title: Temporary Front Desk / Medical  Assistant

Reports to: Front Line Supervisor

Status: Non-Exempt / Hourly / Part-Time / In-person / Temporary

Location: Health Clinic in Richmond, CA 

Pay: $21/ hour

Our Mission & Vision

The Brighter Beginnings mission to “support healthy births and successful development of children by partnering with parents and helping to build strong communities“, gains its strength and aspiration from our core belief and vision that, “Every family matters, and every child deserves a happy, healthy future.”

Our History

Brighter Beginnings is a 501c3 nonprofit organization and has been responding to the needs of families in under resourced neighborhoods since 1984 when our work began in response to the alarming differences in mortality and illness rates among African American babies compared to other children.

Brighter Beginnings has grown into a respected and well-connected organization with locations in Oakland, Richmond, Bay Point, and Antioch. We have a multi-cultural, bi-lingual staff of passionate and committed family-service professionals; in fact, many of our staff came to this work because of the challenges they faced in their own families.

Position Summary

The Front Desk/ Medical Assistant performs administrative and clinical duties under the direction of the Front Line Supervisor. Main duties are Medical Assistant duties, with some Front Desk operations. The position is scheduled to end by June 1st. The position is part-time, 24 hours per week at our Richmond Health Clinic, with potential for increased hours and/or increased duration. 

Candidate Requirements

• Minimum of High School Diploma or Equivalent
• Medical Assistant Associate Degree or Medical Assistant Certificate 
• Bilingual (English- Spanish) 
• Preferred: 1 Year of customer service in a medical office
• Skilled in Microsoft Office, data entry and use of business email
• Ability to gain proficiency on additional computer programs required to perform the job.
• Good verbal and written communication skills, including spelling and English grammar with ability to understand and complete oral and written instruction
• Ability to work as a team by communicating, collaborating and cooperating with team members
• Professional presentation and positive attitude
• Valid California Driver’s License, a good DMV record, and transportation available to meet job requirements with vehicle insurance.
• Occasional evenings and weekends may be required, must be willing to work a flexible schedule.
• May be required to work at an alternative site

FRONT DESK RESPONSIBILITIES: 

1. Performs administrative duties under the direction of the Front Line Supervisor, Medical Director, Medical Doctor (MD), Clinic Director, Family Nurse Practitioner (FNP) or Registered Nurse (RN).

• Greeting patients professionally in person or over the phone.
• Registers and schedules new patients and follow up patients per Brighter Beginnings Family Health Center (BBFHC) practice. 
• Responsible for ensuring required demographic, financial, referral, clinical and other admission data is collected, completed and communicated per BBFHC policies and procedures.
• Maintains and updates patient accounts by obtaining and recording personal and financial information.
• Collect co-pay and self-pay assessments and enter charges into electronic records per BBFHC Policies and Procedures.
• Check patients in and out of their appointments.
• Book patient future appointments.
• Conduct patient registration for CDHP Gateway Program, PE4PW (Presumptive Eligibility for Pregnant Women), FamilyPACT, and Every Woman Counts after appropriate training has been provided. 
• Manage fax inboxes.
• Verify patient information and insurance.
• Checking patient registration and admission forms are completed prior to appointment.
• Promote use of Patient Portal and support patient access.
• Understands and maintains HIPAA regulations: Protects patients rights by maintaining confidentiality of medical, personal, and financial information
• Provides administrative support as needed to the Clinic Administrator.