Service Drive Consultant - Automotive (Part-Time)

Founded in 1986, KPA is a leading provider of Workforce Compliance software and consulting services. We succeed if our clients can send their employees home at night, having not experienced a workplace accident or injury. The combination of software, consulting, and training helps clients identify, remedy, and prevent workplace safety and compliance problems so they can focus on what’s important – their core business.  Help us help keep people safe and businesses working efficiently. Named as one of Built In Colorado’s Best Places to Work for five years in a row, KPA is made up of talented individuals working together for the greater good. We’re here to help our clients build safe, thriving organizations, and we’re looking for people with a common goal to help us do it. 
Position Description:The Service Drive Consultant will play a crucial role in developing and maintaining strong relationships with clients to establish and demonstrate exceptional industry and regulatory knowledge through onsite field audits, repair order reviews, and employee trainings. The objective of the consultant is to help minimize risk and increase profitability for the client. The consultant develops and maintains relationships with dealer principals, dealer management, compliance officers, dealer general counsel, and other dealership staff. The position requires a person who is comfortable connecting with clients face-to-face, as well as by phone, e-mail, and virtual video sharing (i.e., GoToMeeting or MS Teams). Functions of the Service Drive Consultant position will grow and change as KPA grows, so it’s a perfect opportunity to join an expanding department at KPA.
Location:While this is a remote position based out of the employee’s home office, it will require frequent visits to clients within the territory, including overnight travel. This position will be based in the Los Angeles area and work with clients across California.

In the first 60 days, you will:

• Shadow our teams’ consultants and learn the process on how to properly conduct a KPA Service Drive Compliance Audit.
• Learn the VeraSuite system thoroughly and learn to use the handheld in the field.
• Attended multiple in person meetings and webinars on the Service Drive product.
• Inherit a customer service base and quickly establish relationships with Mangers and Management teams across many different dealerships.
• Complete new hire orientation training to be fully operational as a KPA Service Drive Consultant, using KPA technology to perform audits on a handheld device.
• Pass a test on Service Drive compliance before becoming operational. 

In the first 6 months, you will:

• Establish and demonstrate exceptional industry and regulatory knowledge through onsite field audits, employee training, and regulatory interaction.
• Organize client visit schedule to maximize travel efficiency based on local and distant client groupings and service frequency.
• Assist with and/or prepare various compliance documentation as needed.

By the end of your first year, you will:

• Help communicate and implement service drive management compliance systems
• Support the ongoing growth of the company by performing exceptional customer service, documenting and submitting 20 referrals or sales leads per year to your area Account Executive
• Be responsible for promoting productive relationships with dealer group management for KPA clients and State Dealer Association Management.
• Perform your first in person presentation to our complete district on the ever-changing Compliance responsibilities for a dealership and how our product line is crucial.
• Performs other duties and fulfills other responsibilities, as assigned

Qualifications:

• Senior-level experience working in an automotive dealership required. Deep knowledge in BAR and Service drive compliance. Sales and Service drive experience is a plus.
• Ability to stay current with legal/regulatory and compliance trends, incorporating new information into KPA policies and procedures.
• Ability to identify and analyze complex issues and evaluate their broader implications for the business.
• Ability to interact with clients at all levels, providing timely practical advice and solutions. Strong communication skills both in-person and in writing are required.
• Ability to work independently, exercise good judgment, and take ownership of issues and matters to their successful conclusion.
• Experience working in a fast-paced, dynamic environment.
• Demonstrated int