International Programs Insurance Customer Manager (Hybrid)

To advance the development of an open industry platform for the placement and administration of International Programs, Swiss Re Corporate Solutions established an incubator to develop and bring to market tech solutions for brokers and carriers. This incubator has developed the "PULSE & Network" proposition, a combined offering of a state-of-the-art SaaS application (PULSE), fronting network access and risk pooling as a comprehensive service, aiming to reduce the barriers to entry to the International Program market.

 

The International Programs Operations team is seeking a dynamic, proactive and client-focused person to deliver solutions and services meeting our corporate customers' needs, while fostering long-lasting partnerships, as well as driving excellence in service with internal stakeholders.

 

 

 

About the Role

 

 

As a PULSE & Network Customer Manager you will focus on ensuring our partners have the appropriate level of support, you will familiarize with policy implementation across the network of Swiss Re Corporate Solutions, contract renewal and customer management by working closely with many internal departments and external partners.

 

 

This role offers the opportunity to leverage your insurance experience in a new and exciting way, to bring something different to the market and support us in our mission to reduce the inherent friction in the delivery of

International Programs.

 

In this role you will:

• Establish meaningful relationships with existing and prospect customers.

• Develop a deep understanding of customers' needs and translate them into executable opportunities to provide relevant solutions and services.

• Leverage data & analytics to ensure first-class service delivery in the provision of International Programs fronted for our customers.

• Monitor and report on operational program performance and address issues to ensure agreed service levels are kept within agreed tolerances.

• Drive and inspire cross-functional teams to deliver best value propositions.

• Liaise with International Financial Management and Technical Accounting teams to understand cash position across program portfolio and support provision of information and updates to the client.

• Engage in preparing and reviewing legal documents and contracts preparation/renewals.

• Support in the creation and maintenance of guidelines and standard operating procedures.

• Develop and maintain communication and training materials for customers.

 

About the Team

 

Join this engaged, dynamic, curious and multicultural team, focused into bringing the best service to their customers!

 

The PULSE & Network team is highly regarded for their professionalism, excellence in client service and continuous improvement mindset. Our role is to support our external stakeholders into navigating the complexities of International Programs.

 

 

About You

 

We are looking for a forward-thinking teammate with strong communication, negotiation and presentation skills who can constructively and respectfully engage in challenging conversations with both internal and external stakeholders. Are you able to form outstanding relationships to translate innovation into execution? Do you consider yourself to be a "self-starter", able and willing to take initiative and implement measures in a goal-oriented manner? This is the place for you!

 

 

We are looking for a candidate with the following attributes:

• Minimum 5 years of insurance industry experience preferably in client management, consulting, or project management, with strong client/stakeholder interaction skills.

• Knowledgeable in the administration of global insurance programs and commercial insurance policies.

• Demonstrated ability of managing stakeholders at every level of the organization, internationally, internally and externally.

• Excellent communication and negotiation skills, both verbally and in writing.

• Fluency in English is a must; German is highly appreciated; other languages are an asset.

• Highly detail- and solution-oriented with a focus on quality and customer experience.

• Strong analytical skill