Slab Manager

Slab Gallery Manager

OVERVIEW
Starting wage is based on several factors including, but not limited to, the position being offered, location, education, training, and/or experience. Construction Resources offers additional competitive and non-financial benefits.

The Slab Gallery Manager is responsible for overseeing the daily operations of the slab gallery, ensuring exceptional customer experience while maintaining accurate inventory, operational efficiency, and a safe, organized showroom. This role leads the gallery team, partners with sales and operations, and ensures customers receive expert guidance throughout the slab selection process.

The ideal candidate is a customer-focused leader with strong organizational skills, experience managing inventory, and the ability to build relationships with homeowners, designers, builders, and internal teams.

Essential Responsibilities

Gallery Operations

• Manage the day-to-day operations of the slab gallery to ensure a clean, organized, and welcoming environment.
• Ensure all slabs are properly displayed, labeled, and easily accessible for customer viewing.
• Maintain showroom appearance and merchandising standards that reflect the company's brand.
• Monitor gallery traffic and staffing levels to provide excellent customer service.

• Demonstrate efficient and safe operation of overhead cranes, forklift, and material-handling equipment to support slab movement, storage, display, and customer selection activities.

Customer Experience

• Welcome and assist homeowners, designers, builders, fabricators, and contractors during slab selection appointments.
• Provide product knowledge and educate customers on natural and engineered stone characteristics, finishes, and applications.
• Coordinate slab holds, releases, and customer selections in accordance with company policies.
• Resolve customer concerns professionally and escalate issues when appropriate.

Team Leadership

• Hire, train, coach, and develop gallery team members.
• Schedule staff to meet business demands while managing labor costs.
• Conduct regular performance discussions and provide ongoing feedback.
• Foster a positive, collaborative, and customer-focused work environment.

Inventory Management

• Maintain accurate slab inventory within company systems.
• Coordinate incoming slab deliveries and placement within the gallery.
• Monitor damaged, discontinued, or slow-moving inventory and communicate with purchasing and operations.
• Conduct routine inventory audits to ensure accuracy.

Cross-Functional Collaboration

• Partner with Sales, Scheduling, Purchasing, Fabrication, and Operations teams to ensure seamless customer experience.
• Communicate inventory availability and special-order timelines.
• Assist with resolving inventory discrepancies and customer order issues.

Safety & Compliance

• Promote a culture of safety throughout the gallery.
• Ensure compliance with OSHA regulations and company safety procedures.
• Maintain equipment inspections and safe material handling practices.
• Keep aisles, displays, and work areas free of hazards.

Qualifications

Required

• High school diploma or equivalent.
• 3+ years of retail, showroom, warehouse, or operations management experience.
• 2+ years of leadership or supervisory experience.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and inventory management software.

Preferred

• Bachelor’s degree in business, Management, or related field.
• Experience in stone, countertop, flooring, cabinetry, building materials, or home improvement industry.
• Experience with ERP or CRM systems.
• Forklift certification or willingness to obtain certification.

Key Competencies

• Customer Focus
• Leadership & Team Development
• Inventory Management
• Operational Excellence
• Problem Solving
• Organization & Time Management
• Attention to Detail
• Communication
• Conflict Resolution
• Collaboration
• Decision Making
• Adaptability

 

WORK LOCATION
Onsite – In order to fulfill responsibilities of the Administrative Support Specialist position, this job is required to work in a specific Construction Resources manufacturing, production, or office env