Manager, Operations
syncreonAbout the role
Position Summary
The Operations Manager is responsible for overseeing daily warehouse and logistics operations within a fast-paced third-party logistics (3PL) environment. This role ensures efficient execution of inbound, outbound, and inventory processes while maintaining high standards of safety, quality, and customer service. The Operations Manager leads a team of associates, drives performance, and supports continuous improvement initiatives to meet operational and client expectations.
Key Responsibilities
-
Manages daily warehouse operations including receiving, putaway, picking, packing, shipping, and returns
-
Lead, train, and motivate a team of warehouse associates to meet productivity and accuracy targets
-
Monitor workflow and staffing levels to ensure optimal labor utilization and schedule adherence
-
Ensure compliance with company policies, safety regulations, and OSHA standards
-
Track and report key performance indicators (KPIs) such as productivity, order accuracy, on-time shipping, and inventory accuracy
-
Identify operational issues, troubleshoot problems, and implement corrective actions in real time
-
Support inventory control processes including cycle counts, audits, and discrepancy resolution
-
Collaborate with customer service and clients to ensure service level agreements (SLAs) are met or exceeded
-
Drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve service quality
-
Assist in workforce planning, including scheduling, attendance management, and performance evaluations
-
Maintain a clean, organized, and safe working environment
Qualifications
-
High school diploma or GED required; Bachelor’s degree preferred
-
3–5 years of experience in warehouse or logistics operations, preferably in a 3PL environment
-
1–3 years of supervisory or leadership experience
-
Strong knowledge of warehouse operations, inventory management, and distribution processes
-
Experience with Warehouse Management Systems (WMS) and Microsoft Office (Excel, Word)
-
Ability to analyze data and make informed operational decisions
-
Strong leadership, communication, and problem-solving skills
-
Ability to work in a fast-paced, deadline-driven environment
-
Flexibility to work various shifts, including evenings, weekends, and holidays as needed
Preferred Qualifications
-
Experience managing operations for multiple clients in a 3PL setting
-
Lean, Six Sigma, or continuous improvement experience
-
Bilingual (English/Spanish) is a plus
Physical Requirements
-
Ability to stand, walk, and move throughout the warehouse for extended periods
-
Ability to lift up to 50 lbs as needed
-
Comfortable working in a warehouse environment with varying temperatures
Work Environment
-
Fast-paced warehouse/distribution center environment
-
Exposure to moving equipment such as forklifts and pallet jacks
-
Requires strong attention to safety and operational detail
About the Role
How you will contribute
- Manage the daily activities of a logistics operation to maximize scheduling and delivery of commodities to the customer.
- Interface with customer to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
- Enact contingency plans as needed; escalate and direct activities during system problems, disasters, etc.; identify potential problems, troubleshoot, escalate issues to local and senior management, and participate in post-mortem analysis of problems providing input for future process improvements.
- Review ongoing performance results to targets. Take corrective measures with authorization, escalate as needed
- Responsible for providing effective leadership to the Warehouse Managers and/or team, enforcing company standards, act as a role model.
- Other duties as assigned.
Your Key Qualifications
- Bachelor’s degree in business, engineering, or related field preferred.
- Progressive experience performing professional level operational and plant management duties; preferably in automotive or logistics industry.
- Ability to read, ana
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s