Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Technology Engineer Senior within PNC's Retail Tech organization, you will be based in Lakewood, CO.

The Technology Engineer Senior is a highly skilled engineering expert responsible for designing, optimizing, and supporting enterprise-scale applications with a strong emphasis on Kubernetes, container orchestration, application performance, capacity engineering, and nonfunctional requirements (NFRs). This role serves as a trusted advisor to development teams and partners across the enterprise to ensure stability, scalability, and operational excellence of core platforms and applications.

Key Responsibilities
Platform & Containerization Expertise
• Serve as the Subject Matter Expert (SME) for OpenShift Kubernetes, including on-premise cluster utilization and application namespace resource management.
• Drive container resource optimization for applications

Infrastructure & Capacity Engineering
• Support enterprise-wide capacity forecasting, resource planning, and reclaim efforts across compute, storage, and network layers.
• Review and optimize converged infrastructure solutions to support large-scale enterprise workloads and automated orchestration.
• Drive resource optimization practices, ensuring efficient utilization of containers, JVM resources, and underlying infrastructure components.

Application Runtime & Performance Optimization
• Provide deep expertise in JVM configuration, tuning, and Garbage Collection (GC) optimization to improve system responsiveness and stability.
• Partner with software development teams to guide application performance optimization aligned with platform capabilities and best engineering practices.

Nonfunctional Requirements (NFR) Leadership
• Translate and enforce NFRs including performance, throughput, security, scalability, resiliency, stability, and operational continuity.
• Assess architecture and solution designs for resiliency, ensuring compliance with enterprise standards for failover, high availability, and Disaster Recovery readiness.

Reliability & Operational Excellence
• Develop and maintain dashboards, tools, and frameworks for operational health monitoring, resource consumption metrics, and capacity forecasting.
• Future Scope: Lead resiliency engineering initiatives such as chaos testing and failure injection to proactively identify and mitigate system weaknesses (not currently in scope).
Education, Training & Developer Guidance
• Deliver training and platform guidance via one-on-one consultations, office hours, lunch-and-learns, and technical roadshows.
• Produce high-quality technical documentation, instructional materials, Confluence articles, and presentations.

Required & Desired Skills
Technical Expertise
• Expert-level knowledge of OpenShift Kubernetes administration, including on-prem cluster management.
• Strong capability in capacity management across compute, storage, and network stacks.
• Experience engineering converged infrastructure solutions for enterprise workloads.
• Proven skill in resource optimization, including container efficiency, JVM tuning, and platform performance improvements.
• Deep knowledge of JVM internals, GC algorithms, tuning strategies, and performance analysis tooling.
• Ability to partner with developers on application-level performance tuning and system-to-application alignment.
• Strong understanding of NFR frameworks—performance, scalability, security, resiliency, and operational continuity.

Communication & Leadership Skills
• Proven presenter and facilitator with experience delivering training via consultations, workshops, roadshows, and office hours.
• Ability to produce clear, concise, high-quality technical documentation and instructional content.

Preferred Technologies & Tools
• OpenShift, Kubernetes, Operators, Helm, Istio / Service Mesh
• Linux (RHEL), Ansible, Git, CI/CD pipelines, Terraform
• JVM technologies (OpenJDK, Hotspot, GC algorithms such as G1, ZGC)
• Splunk, Dynatrace, Prometheus, Grafana, Kibana
• VMware, Dell/EMC VxRail or equivalent converged infrastructure

PNC is an in-office company that fosters a supportive culture where employees can thrive and a