Renewal Sales Operations Specialist

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career

We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you! 

The Sales Operations Renewal Representative will be responsible for the daily creation and administration of  subscription & support renewal quotations. A successful candidate will execute at all phases of the contract  renewal life-cycle, including up-front communication, preparation of quotes for customers, and revisions to quotes. This role will also include interacting with channel partners and internal sales personnel to provide support renewal quotes and reporting.

Your Impact 

• Support and assist Renewal Account Managers, channel partners and sales teams to provide quotes for maintenance and subscriptions renewals 90-120 days prior to the contract expiration date
• Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies
• Maintain thorough and accurate information of our install base and service contract information in CPQ and Steelbrick, and other applications used in the renewal organization
• Clearly understand all product offerings, and subscription and renewal licensing models for the products to be renewed
• Maintain notes, critical information with regards to quotes, and all relevant information on each renewal account within Salesforce.com

Qualifications

Your Experience 

• Minimum of 1+ years' related experience in quoting/ order operations/ sales environment
• Works well in a fast paced, deadline driven environment 
• High attention to detail and proven organization and administration skills, as well as the ability to multitask
• Excellent verbal and written communication skills in English

Additional Information

The Team 

Our renewals sales operation team members support our renewals account managers and ecosystems to assist in large organization’s migrations to more cybersecurity. They work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world. It’s a true partnership, one built on building the best cybersecurity solutions for each individual client. 

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and