Acute Patient Access Services Representative

Primary City/State:

Greeley, Colorado

Department Name:

ER Registration-Hosp

Work Shift:

Day

Job Category:

Revenue Cycle

Estimated Pay Range:

$19.06 - $28.60 / hour, based on location, education, & experience.

In accordance with State Pay Transparency Rules.

Located just 45 minutes north of Denver, Northern Colorado offers trendy restaurants, a thriving retail sector, and endless cultural amenities.  Between wildflower-filled meadows and spectacular views of the Rocky Mountains, you will find adventures by horse, mountain bike and boat plus, endless hiking trails and world class skiing.

Help lead health care into the future. Make real change in health care with the freedom to innovate and highly trained staff to execute your vision. Apply today to join the Banner Health leadership team.

​Must have customer service skills, critical thinking to solve challenges, and be dependable for the team and complete bedside registration of patients that are inpatient.

Schedule: Saturday and Sunday 6:00am to 6:30pm; Must be able to complete a 4-week paid training. (Monday - Friday 8:00am to 5:00pm)

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Apply Today!

Banner North Colorado Medical Center is a 378-bed Level II trauma center and acute care facility with over 3000 employees. Our hospital offers an array of inpatient and outpatient services including medical, pediatric, obstetric, orthopedic, surgical, heart, cancer, and critical care. As a regional medical center, we provide community-based and specialty services for a service area that includes southern Wyoming, western Nebraska, western Kansas, and northeastern Colorado. In order to provide the most compassionate and innovative care possible, we bring together state-of-the-art technology and an exceptional team of health care professionals. The Banner MD Anderson Cancer Center is amongst Northern Colorado's leading cancer diagnosis and treatment facilities for the healthcare professional, our Greeley, Colorado location offers access to a wide variety of recreational activities in an inviting, close-knit community.

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).

2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.

3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.

4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.

5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.

6. Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.

7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.

8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily depo