AWS MSP Cloud Engineer

About Aligned Technology Group (Aligned TG) empowers organizations to harness the full potential of AWS cloud technologies, driving secure, scalable, and sustainable business outcomes. We approach every challenge with grit, embracing a results-driven mindset to ensure our clients achieve their goals. Our mission is to deliver unparalleled cloud advisory, engineering, financial management, and security services while continuously learning and innovating to stay ahead of industry advancements. Guided by a culture of collaboration and humility—where being "Team AWSome" means leaving egos at the door—we tailor our services to meet the unique needs of technology-enabled startups, mid-market, and enterprise clients. With a focus on execution, agility, and excellence, we are the trusted partner businesses rely on to navigate the complexities of cloud modernization and achieve their strategic objectives. 

Position Overview
We are seeking a skilled MSP Cloud Engineer to join our Managed Services Practice (MSP) and take ownership of ongoing AWS cloud operations, support tickets, and proactive management of client environments. This role is ideal for an engineer who thrives in a service-oriented environment and enjoys problem-solving, automation, and continuous optimization of cloud infrastructure. The MSP Cloud Engineer will ensure stability, performance, and security across multiple customer AWS accounts while delivering exceptional customer service and contributing to continuous improvement of our MSP frameworks and automation toolsets.

The ideal candidate is technically strong in AWS, passionate about operational excellence, and comfortable working across diverse client environments, from startups to enterprise workloads.

Key Responsibilities:

·       Serve as a primary engineer for ongoing MSP operations, including monitoring, incident response, patch management, and infrastructure optimization within AWS environments.

·       Manage and resolve incoming MSP support tickets, ensuring timely and accurate technical resolutions while maintaining clear communication with clients.

·       Implement and maintain best practices for AWS MSP cost optimization, tagging, and governance.

·       Support and automate operational processes such as backup validation, patching, IAM policy reviews, and security posture assessments.

·       Collaborate with cloud architects and security teams to implement and maintain well-architected AWS solutions in alignment with Aligned TG’s best practices.

·       Proactively monitor system health and performance metrics, identifying opportunities for cost savings, scaling improvements, and risk mitigation.

·       Participate in client onboarding processes, ensuring new AWS environments are set up according to MSP standards and operational readiness checklists.

·       Leverage Infrastructure-as-Code (IaC) and automation tools (e.g. CDK CloudFormation, Lambda) to improve efficiency and consistency across environments.

·       Contribute to knowledge base documentation, runbooks, and automation scripts to enhance team efficiency and reduce time-to-resolution.

·       Participate in a rotating on-call schedule to support 24/7 managed service coverage.

What You’ll Gain:

·      AWS Expertise: Deepen your hands-on experience managing diverse AWS workloads at scale in production environments.

·      Operational Mastery: Gain exposure to a variety of AWS use cases across industries while refining your incident response, automation, and troubleshooting skills.

·      Career Growth: Advance your technical career through continuous learning, certifications, and collaboration with senior architects and cloud leaders.

·      Impact & Visibility: Play a key role in maintaining the reliability and performance of mission-critical systems for our clients.

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