AVP, Technology Business Partner

The IT business partner (ITBP) is a strategic leader who collaborates with the business stakeholders of John Hancock to deliver innovative and effective IT solutions that support the business objectives and vision. The ITBP acts as a trusted advisor, a change agent, and a facilitator for the business and IT alignment who is responsible for end-to-end business process, operations and technical guidance for IT application solutions ensuring delivering of key initiatives.

Position Responsibilities:

• Develop and maintain a deep understanding of the insurance products, processes, and industry trends, including administration, underwriting, pricing, regulatory compliance, distribution channels, and customer needs.
• Direct, develop and plan enterprise-level information technology activities and provide thought leadership and guidance into the short and long-term business and technology plans for most significant size, complexity, and matrixed business groups.  Additionally, provides expertise to leaders for assigned functional specialties across segment.   Plan and own the technology strategy, align to the technical architecture roadmap, IT investment plan and be accountable for delivery of IT programs
• Establish and nurture strong relationships with the business leaders and stakeholders of the John Hancock organization, and proactively identify their current and future IT needs and expectations.
• Translate the business strategy and requirements into IT strategy and solutions, and ensure the alignment of IT initiatives and projects with the business goals and priorities.
• Provide leadership and guidance to the IT delivery teams and vendors, and oversee the execution and delivery of IT solutions for the John Hancock organization, ensuring quality, timeliness, and budget adherence.
• Manage the IT portfolio and budget for the John Hancock organization, and optimize the IT resources and investments to maximize the business value and return on investment.
• Monitor and evaluate the performance and satisfaction of the IT services and solutions for the John Hancock organization, and implement continuous improvement actions and best practices.
• Foster a culture of innovation, collaboration, and customer-centricity within the IT organization and across the business units.

Required Skills:

• Proven successful project management skills
• Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making
• Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
• Recognized as an expert within IT specialty and/or business and broader organization with broad-based expertise across area and related functions
• Ability to interact professionally with all organizational levels
• Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of IT to the business
• Strong knowledge and experience in the John Hancock processes, systems, and industry standards, such as ACORD, LOMA, and NAIC.
• Ability to understand and support the diverse needs and expectations of the business organizational functions, such as insurance, operations, marketing, and inforce.

Qualifications:

• Bachelor's degree or higher in computer science, information systems, business administration, or related field.
• Minimum 10 years of IT experience, with at least 5 years in a senior IT leadership role.
• Proven track record of delivering complex and large-scale IT solutions for insurance products or related domains.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and negotiate with senior business and IT stakeholders.
• Strong strategic thinking, problem-solving, and decision-making skills, with the ability to balance short-term and long-term objectives and trade-offs.
• Highly adaptable, flexible, and resilient, with the ability to thrive in a dynamic and fast-paced environment.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit