AVP, General Liability Claim Product Development & Strategy

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$146,400.00 - $241,600.00

1

This position is responsible and accountable for developing and implementing national/international strategies related to a line of business, product, program or function. Leads multiple functions within the line of business with national and enterprise scope and influence. Builds and maintains strong partnerships to drive business results.

What Will You Do?

• Claim Strategy:
• For national and international line of business develops and directs strategies and business plans for product development/ enhancements, design, marketing, best practices, system development, management of vendors, policies and procedures, management of legislative and regulatory issues, customer service and claim technical support.
• Builds relationships with claim legal and other claim product teams to develop and direct national strategies and business plans for line of business initiatives to increase sales and productivity reduce expenses and improve results and customer service.
• Develops organizational design and workflow strategies (e.g.; direct management vs. matrixed; centralized vs. decentralized or specialization).
• May oversee development of quality assurance programs relative to line of business product delivery, file management, reserve adequacy, systems/ technological improvements and SAC compliance.
• Oversees vendor strategies including vendor selection, negotiation and contracting.
• Claim Management:
• May have direct accountability for leading product specific claim operations and achieving business results.
• Responsible for product performance and quality.
• Claim Practices & Field Support:
• Provides feedback to claim management regarding improvement needs relative to Claim processes and practices.
• Proactively stays abreast