AVP, Client Development

Role Summary/Purpose:

As the AVP, Client Initiatives for the Walgreens portfolio, this role will be a key member of the Client Team supporting a portfolio with over 8,000 locations in the United States. The role will interface with the client and will be responsible for leading growth initiatives, developing effective partnerships, and ensuring portfolio compliance in support of program objectives.

Essential Responsibilities:

• Understand and execute overall retail strategy & portfolio dynamics in order to develop and support growth strategies and action plans.

• Provide leadership and support to all strategic program projects and initiatives, including Card Access and wallet provisioning, CareCredit acceptance online, and SyPI (Synchrony Plug-in) upgrades.

• Oversee compliance / regulatory matters related to portfolio, including updating and documenting all dashboards and templates.

• Assure all contractual obligations are being met; maintain SLA’s and covenant dashboards.

• Identify client CTQs & lead cross functional business teams to deliver.Act as conduit between GM and cross-functional leaders. (i.e., Regulatory, CITs, Revenue Enhancements).

• Communicate clearly and effectively across cross-functional teams to align on objectives, priorities, and deliverables.

• Build and maintain strong, trusted relationships with client stakeholders to foster ongoing collaboration and partnership.

• Partner with SYF and client team to lead operating reviews & portfolio performance reviews with client.

• See corporate complaints through to resolution, manage remediation process wing to wing and communicate effectively to SYF and client leadership team accordingly.

• Continuously research and vet SYF product offerings and enhancements for alignment and fit with overall client initiative roadmap.

• Create, maintain, and manage trackers and dashboards within SharePoint or similar collaboration tools to provide transparency and progress updates on initiatives.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree or 5+ years of equivalent work experience in the Financial Services field.

• Minimum of 3 years of experience in client management, program management, or business development, preferably within financial services, retail, or e-commerce industries.

• Minimum of 3 years of project management experience.

• Minimum of 2 years of experience in delivering formal communications to either senior business leaders or key external business partners.

• Demonstrated ability to manage complex client relationships and balance multiple stakeholder priorities.

• Strong project management skills, with experience leading cross-functional initiatives and driving projects through prioritization and governance processes.

• Technical proficiency with collaboration and tracking tools such as SharePoint; ability to create and maintain detailed trackers and dashboards.

• Ability to travel 20% of the time.

• Ability and flexibility to travel for business as required

Desired Characteristics:

• Project management experience within the financial services or retail industry. Credit Card or retail branded credit card experience.

• Ability to demonstrate innovation and creative approaches to business needs.

• Proven ability to work independently.

• Excellent communication and interpersonal skills with the ability to build strong client relationships.

• Familiarity with financial products, credit penetration strategies, and retail ecosystem dynamics.

• Proven ability to navigate internal prioritization frameworks and drive initiatives through complex approval processes.

• Familiarity with portfolio governance, risk management, and compliance frameworks.

• Ability to influence, manage, and lead cross-functional teams.

• Ability to project manage multiple strategic initiatives simultaneously.

• Demonstrated analytical and financial skills.

• Strong presentation and communication skills (verbal and written).

• Proven ability to work remotely and independently.

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company pe